As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
I'm getting an error 500 when loading a page with the appointment shortcode:
amelia-booking.js?ver=3.3
Tried to upload the plugin, but the error persists.
Hi Daniele,
thank you for reaching out to us
If your plugin is on version 3.3 as you advised here: amelia-booking.js?ver=3.3 then it does not need an update it's our latest version.
The shortcode for Amelia is [ameliabooking]; the issue here is most likely that one of your other plugins loads vue.js files everywhere, not just on the pages it is loaded on, so it's causing a conflict with Amelia.
Please go to Amelia's Customize section, and disable this slider:
After you do that, clear cache on your website, and test again.
I still got he error. Tried deactivating all plugins, with no success.
So I deactivate the WP Amelia plugin (WP Amelia > Settings > activation) and tried to reactivate. Got the error: "You have reached maximum number of registered domains".
Let me explain: last week we changed the website from danieletedesco.com.br to danieletedesco.com
Could you help me reactivate the plugin? I tried to change the domain in "manage domains", but there's no option in the page.
Hi Daniele,
thank you for contacting back.
Through our store, you can only deactivate the license the old website, but you cannot add new domains there.
In order to activate the license on a new domain, you need to install Amelia on that domain, and simply activate the license in Amelia Settings/Activation.
That's it - the domain where this instance of Amelia is installed will be active.
Plugin activated.
But I still get the 500 error.
. Activated twenty twenty theme;
. Deactivated all plugins, except Amelia.
https://danieletedesco.com.br/wp-admin/admin-ajax.php?action=wpamelia_api&call=/entities&types[]=locations&types[]=employees&types[]=categories&types[]=custom_fields&types[]=packages&page=booking 500
Error: Request failed with status code 500
at e.exports (amelia-booking.js?ver=3.3:1)
at e.exports (amelia-booking.js?ver=3.3:1)
at XMLHttpRequest.f.<computed> (amelia-booking.js?ver=3.3:1)
I had to downgrade to version 3.0.1 to solve my problem until discover whats going on.
Hi Daniele,
thank you for contacting back.
I see; if you don't mind I would need to access the site to find the cause.
Please return to 3.3. version and provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.