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  Public Ticket #2799201
Error 500 loading appointment
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  •  1
    Daniele started the conversation

    I'm getting an error 500 when loading a page with the appointment shortcode:

    amelia-booking.js?ver=3.3

    Tried to upload the plugin, but the error persists.

  • [deleted] replied

    Hi Daniele,

    thank you for reaching out to ussmile.png

    If your plugin is on version 3.3 as you advised here: amelia-booking.js?ver=3.3 then it does not need an update it's our latest version.

    The shortcode for Amelia is [ameliabooking]; the issue here is most likely that one of your other plugins loads vue.js files everywhere, not just on the pages it is loaded on, so it's causing a conflict with Amelia.

    Please go to Amelia's Customize section, and disable this slider:

    6975862422.png

    After you do that, clear cache on your website, and test again.

  •  1
    Daniele replied

    I still got he error. Tried deactivating all plugins, with no success.

    So I deactivate the WP Amelia plugin (WP Amelia > Settings > activation) and tried to reactivate. Got the error: "You have reached maximum number of registered domains".

    Let me explain: last week we changed the website from danieletedesco.com.br to danieletedesco.com

    Could you help me reactivate the plugin? I tried to change the domain in "manage domains", but there's no option in the page.

  • [deleted] replied

    Hi Daniele,

    thank you for contacting back.

    Through our store, you can only deactivate the license the old website, but you cannot add new domains there. 

    In order to activate the license on a new domain, you need to install Amelia on that domain, and simply activate the license in Amelia Settings/Activation. 

    That's it - the domain where this instance of Amelia is installed will be active.

  •  1
    Daniele replied

    Plugin activated.

    But I still get the 500 error.

    . Activated twenty twenty theme;

    . Deactivated all plugins, except Amelia.

    https://danieletedesco.com.br/wp-admin/admin-ajax.php?action=wpamelia_api&call=/entities&types[]=locations&types[]=employees&types[]=categories&types[]=custom_fields&types[]=packages&page=booking 500

    Error: Request failed with status code 500
        at e.exports (amelia-booking.js?ver=3.3:1)
        at e.exports (amelia-booking.js?ver=3.3:1)
        at XMLHttpRequest.f.<computed> (amelia-booking.js?ver=3.3:1)


  •  1
    Daniele replied

    I had to downgrade to version 3.0.1 to solve my problem until discover whats going on.

  • [deleted] replied

    Hi Daniele,

    thank you for contacting back.

    I see; if you don't mind I would need to access the site to find the cause.

    Please return to 3.3. version and provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

    You can write credentials here just check PRIVATE Reply so nobody can see them except us.

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