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  Public Ticket #2798854
Cannot Even Download the Plugin
Closed

Comments

  • Guy Leung started the conversation


    i cannot download the plugin after purchased, system said I cannot download the files, what happen??

    This keep happening, can you please ensure i can download freely inside the 

    "https://store.tms-plugins.com/"  ????

    really annoying.

  •   [deleted] replied privately
  • Guy Leung replied

    I still cannot download the plugin from the login your company provided in "https://store.tms-plugins.com/user/purchases" , can you fix that urgently ?

  • Guy Leung replied
    And the Plugin you provided have issues of installing, please fix... really disappointed9612884798.png
  • [deleted] replied

    Hi Guy

    Once again sorry for the inconvenience. The reason why you're not able to download the plugin from our store is most likely related to some security on your browser, so please try using another browser. We just tested the store, and it works fine. As for the file, it may be the space in the filename, so sorry about that. Please download the file attached to my response, and install it. We tested it before we sent it to you, so it should work fine. If that also doesn't help, please let me know.