Hi, Before I have requested to show your amelia booking in my elementor popup as below. But I am still in the cloud even your ticket service system reply.
Please let me know how to apply your shortcode not only basic shortcode but also including category, location, etc... For example, where do I need to input 'category=1' in the shortcode place. At this moment you showed only '[ameliabooking trigger=button1]'.
And based on your ticket service team testing capture, I found some error in there. When I did not use popup but use normal, it was shown like below capture in where some words are translated and there is a green color button of 'CONTINUE' but in your sample test capture, there is no translation and no words in green color 'BUTTON'.
Can you explain why this happen, and if this is not resolved how can I use your system even not shown 'CONTINUE' button?
<my captured>
<Amelia ticket service team captured>
Please come in my website again and find the reason clearly for the claim I have asked.
Why you make me delay my project so long!!!! I have asked last Wednesday but you replied Monday. Is it weekend? I could not provide the booking service to my customer still because of your vague explanation.
Even I let you know my credentials last Tuesday. It was so simple if you input shortcode and showed me that.
Now, It is so simple, you can write down the exact shortcode in my website. Why you just explain and not give any exact answer.
I have followed your advice but your explanation is so ambigue and failed continuously. How can I know exactly what shall I do?
Just enter to my website as admin and input the shortcode and show me exactly it is working properly. That's it. So simple. Don't explain any more. Just do it in my website and let me know that location only. Then I can find what is exact shortcode clearly.
Do not do anymore this kind of time wasting pingpong game. I am busy!!!
However, still I don't know how to designate the number of shortcode such as [ameliabooking location=1]
If I follow your advice as below post reply, then it will be [ameliabooking trigger=exampleOfAnID] which has no place to input the number of "1" or "2" or "3" , etc......
Hi, I have tried it several times but it is not working properly.
Do you mean that I need to input below three steps?
1. [ameliabooking trigger=1] => in the pop up shortcode
2. Prevent Closing on Overlay => enable in the pop up setting
3. ameliaPopUpButton => in the button id
The first problem is even though I did like this it is not working, and the second problem is how to define category number if the number "1" means button ID?
Please could you kindly do it in my website and please let me know the result. I would like to refer the actual application in my website.
The shortcode needs to have the ID of the button that is calling the popup, so this is how one of the shortcodes should look like in the Elementor pop-up:
[ameliabooking trigger=amelia-button-id]
so if the button ID is 1 it will be:
[ameliabooking trigger=1]
So, you create a PopUp and set this shortcode in the popup, you will see the option Load booking form manually when you create Amelia shortcode, where you need to provide the button's ID, please look at the attachment.
When you create a button, on which the PopUp will be called, you set its Button ID (that you will provide in the shortcode above afterwards):
You need to enable the "Prevent Closing on Overlay" option in the popup settings:
Actually They did not fix it until yet. Just tested one sample but it is not perfect. I need to resolve translation and another shortcode needs to be applied such as cagegory, location,, etc....
1. The language of your site is set to English in WP General Settings, that's why Amelia didn't get translated into Korean (sorry if I confused the language).
If you use a simple environment with only one language on your site, then Amelia adjusts to the language that is being set on the back-end. The language Settings inside Amelia are being applied only in a multilingual environment (in other words, when the site is translated into multiple languages with WPML or any similar plugin).
2. I will have to reach out to our developers regarding the pop-up settings.
I will get back to you at the earliest possible time.
However, the important thing is my site is to be operated perfectly to give trust to our customers.
1. Language Translation :
- Same situation on both WP language (English/Korean)
- WP English setting is worldwide and many countries use WP English version even they use their own language inside website.
- LOCO/WPML helps to translate English to other language but in Amelia especially in my site, I think it is not working.
- To avoid argument and misunderstanding , I suggest to Amelia support team to enter into my website and test whether the language translation is done or not. And if it is working, please let me know with one sample and if not please refund me because Amelia is not translated to other language(I think it seems some bug).
2. Popup Problem
- I explained enough to the previous Ticket supporter but she/he did not explain exactly what shall I do. And still it is not clear as I showed in the below posting.
- Problem 1 : Translation is not working never.
- Problem 2 : Category, location, etc... is not done and don't know how to input in popup.
- Problem 3 : Green 'NEXT/SUBMIT' button text is not shown. The ticket supporter maybe have known that his/her testing is something wrong but did not tell me that weird thing and just informed me like all things are done properly. Everybody could catch there are some problems in his/her testing sample. So I annoyed for hie/her attitude.
3. Ticket Customer Delay seems so severe.
- I have raised the claims long time ago about 15 days ago but still it is in the cloud.
- It took two or three days for the reply answer.
- The ticket supporter has not shown clearly even not tested it. Just explained general description not clearly. It was repeated every time and the date has been passed. So I raised these issues in the public ticket place.
4. Suggestion
- Not just explain with ambiguous info but just test it inside my website with it when your customer complains that problems are not resolved for a long time even though the customer has followed same with the guidance.
- If that ticket is not first time and still in the cloud then speed up the reply frequency not two or three days but everyday or in that day until it is cleared. This comes from understanding for the customer's urgency situation. When your service team is making delay two or three days which means customer's business has big impact for the delay. Keep in mind this inside. What I say is for the tickets delayed long time not resolved.
- If your customer service team member does not know exactly what is the reason then report/open it to the technical team or experience manager for the problem not having it your own.
5. Please come in my website again and find the reason clearly for the claim I have asked.
I hope your team responded proactively this time because I think my problems are not very difficult problem and looks so simple if your technical team test. My problems are just translation and popup application which might be general subject and maybe tested several times before during your service period.
Thank you for your reading for my long description. I just need and expect my problems be resolved fast. It has been passed already 15 days from the first issue.
1. I already logged in to your site and that's why I'm asking you what is your environment. If you don't use a multilanguage environment which means you have some plugin installed that allows you to use 2-3-4 languages at the same time, then Amelia can have only one language option which should be chosen in WordPress General Settings.
I'd like to emphasize that you cannot use Amelia in any other language but the one which is set in your WP General Settings if you have only one language on your site.
2. Pop-up can't filer Categories, Services, etc. It can show only the booking form that is set in the constructor. You have to select the parameters such as Category and Service there, and only add the button ID in the corresponding field:
3. Sorry for the delays that you experienced, we are working on improving the speed of our responses. We got too many new customers recently, and unfortunately, our team struggles with handling that many tickets at the moment. However, we are already onboarding new members of our Support team.
4. Thank you for your feedback, we will take it into consideration.
5. Unfortunately, setting pop-ups or any other features is not included in our Support, it's being considered as custom work. We can provide you with detailed explanations on how to set them but we cannot do it for you.
Please make sure that you set pop-up in a pop-up menu. There's no shortcode that will trigger a pop-up. Also, pop-up can't be set through any other plugin like CROCOBLOCK JETPOPUP PLUGIN.
Hi, Before I have requested to show your amelia booking in my elementor popup as below. But I am still in the cloud even your ticket service system reply.
Please let me know how to apply your shortcode not only basic shortcode but also including category, location, etc... For example, where do I need to input 'category=1' in the shortcode place. At this moment you showed only '[ameliabooking trigger=button1]'.
And based on your ticket service team testing capture, I found some error in there. When I did not use popup but use normal, it was shown like below capture in where some words are translated and there is a green color button of 'CONTINUE' but in your sample test capture, there is no translation and no words in green color 'BUTTON'.
Can you explain why this happen, and if this is not resolved how can I use your system even not shown 'CONTINUE' button?
<my captured>
<Amelia ticket service team captured>
Please come in my website again and find the reason clearly for the claim I have asked.
My admin account is as below;
1. admin URL : https://watchcert.com/watchcert
2. ID : watchcert
3. PW : amelia2580!!
4. acting URL : https://watchcert.com/repair
-==============================================================
Hi Paul,
thank you for contacting back.
The popup has now been added; it needs to be added as this shortcode:
You can use this image along with the other instructions provided for the future reference; here is how the final pop up comes up:
Kind Regards,
Ivana Krstic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs | Instagram
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs | Instagram
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
LikeIt never success!!!!
Why you make me delay my project so long!!!! I have asked last Wednesday but you replied Monday. Is it weekend? I could not provide the booking service to my customer still because of your vague explanation.
Even I let you know my credentials last Tuesday. It was so simple if you input shortcode and showed me that.
Now, It is so simple, you can write down the exact shortcode in my website. Why you just explain and not give any exact answer.
I have followed your advice but your explanation is so ambigue and failed continuously. How can I know exactly what shall I do?
Just enter to my website as admin and input the shortcode and show me exactly it is working properly. That's it. So simple. Don't explain any more. Just do it in my website and let me know that location only. Then I can find what is exact shortcode clearly.
Do not do anymore this kind of time wasting pingpong game. I am busy!!!
My admin account is as below;
1. admin URL : https://watchcert.com/watchcert
2. ID : watchcert
3. PW : amelia2580!!
4. acting URL : https://watchcert.com/repair
Hi Paul!
I apologize for the later response as we don't work on weekends
On the left, where it says Enter your shortcode, you should be able to manually type out the shortcode.
So the bit of the shortcode where it says trigger=button, just put the ID number between = and button.
Kind Regards,
Ivana Krstic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs | Instagram
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs | Instagram
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
LikeHi, Thank you for your kind explanation.
However, still I don't know how to designate the number of shortcode such as [ameliabooking location=1]
If I follow your advice as below post reply, then it will be [ameliabooking trigger=exampleOfAnID] which has no place to input the number of "1" or "2" or "3" , etc......
Hi Paul,
thank you for your patience!
This is what I have found:
The "ameliaPopUpButton" is a class assigned to the button.
That's the trigger that needs to be included in the shortcode.
So, if the Button ID = exampleOfAnID the shortcode would be [ameliabooking trigger=exampleOfAnID].
I hope this helps
Kind Regards,
Ivana Krstic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs | Instagram
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs | Instagram
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
LikeHi, I have tried it several times but it is not working properly.
Do you mean that I need to input below three steps?
1. [ameliabooking trigger=1] => in the pop up shortcode
2. Prevent Closing on Overlay => enable in the pop up setting
3. ameliaPopUpButton => in the button id
The first problem is even though I did like this it is not working, and the second problem is how to define category number if the number "1" means button ID?
Please could you kindly do it in my website and please let me know the result. I would like to refer the actual application in my website.
My admin account is as below;
1. admin URL : https://watchcert.com/watchcert
2. ID : watchcert
3. PW : amelia2580!!
4. acting URL : https://watchcert.com/repair
Thank you.
Oh, I see. Thank you. ^^
Hi Paul,
thank you for the kind reply! I apologize for the later response, as we don't work on weekends.
Unfortunately, this specific pop up option was made for Elementor settings.
Kind Regards,
Ivana Krstic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs | Instagram
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs | Instagram
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
LikeHi,
I am using CROCOBLOCK JETPOPUP PLUGIN, too.
Can you guide me how to apply same as below to CROCOBLCOK JETPOPUP PLUGIN?
There is not below function in the CROCOBLOCK JETPOPUP PLUGIN.
Hi Paul,
thank you so much for reaching out to us!
The shortcode needs to have the ID of the button that is calling the popup, so this is how one of the shortcodes should look like in the Elementor pop-up:
[ameliabooking trigger=amelia-button-id]
so if the button ID is 1 it will be:
[ameliabooking trigger=1]
So, you create a PopUp and set this shortcode in the popup, you will see the option Load booking form manually when you create Amelia shortcode, where you need to provide the button's ID, please look at the attachment.
When you create a button, on which the PopUp will be called, you set its Button ID (that you will provide in the shortcode above afterwards):
You need to enable the "Prevent Closing on Overlay" option in the popup settings:
Kind Regards,
Ivana Krstic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs | Instagram
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs | Instagram
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
LikeHi, I have tried to show up Popup in Elementor but it is not shown.
Could you guide us how to make Amelia shortcode input be shown in Popup of Elementor
can you please check my PRIVATE TICKET #2789801
I faced also this problem with Popup , I did not understand how they fix it for you Paul can you explain to me is it working now ?
Actually They did not fix it until yet. Just tested one sample but it is not perfect. I need to resolve translation and another shortcode needs to be applied such as cagegory, location,, etc....
I am now waiting their reply.
Hi, Paul,
Thank you for choosing Amelia.
1. The language of your site is set to English in WP General Settings, that's why Amelia didn't get translated into Korean (sorry if I confused the language).
If you use a simple environment with only one language on your site, then Amelia adjusts to the language that is being set on the back-end. The language Settings inside Amelia are being applied only in a multilingual environment (in other words, when the site is translated into multiple languages with WPML or any similar plugin).
2. I will have to reach out to our developers regarding the pop-up settings.
I will get back to you at the earliest possible time.
Best Regards.
Hi, Fatma,
As far as I can see, my colleague Ivana already responded to your private ticket.
Best Regards.
Hi, Liza Thank you for your reply.
However, the important thing is my site is to be operated perfectly to give trust to our customers.
1. Language Translation :
- Same situation on both WP language (English/Korean)
- WP English setting is worldwide and many countries use WP English version even they use their own language inside website.
- LOCO/WPML helps to translate English to other language but in Amelia especially in my site, I think it is not working.
- To avoid argument and misunderstanding , I suggest to Amelia support team to enter into my website and test whether the language translation is done or not. And if it is working, please let me know with one sample and if not please refund me because Amelia is not translated to other language(I think it seems some bug).
2. Popup Problem
- I explained enough to the previous Ticket supporter but she/he did not explain exactly what shall I do. And still it is not clear as I showed in the below posting.
- Problem 1 : Translation is not working never.
- Problem 2 : Category, location, etc... is not done and don't know how to input in popup.
- Problem 3 : Green 'NEXT/SUBMIT' button text is not shown. The ticket supporter maybe have known that his/her testing is something wrong but did not tell me that weird thing and just informed me like all things are done properly. Everybody could catch there are some problems in his/her testing sample. So I annoyed for hie/her attitude.
3. Ticket Customer Delay seems so severe.
- I have raised the claims long time ago about 15 days ago but still it is in the cloud.
- It took two or three days for the reply answer.
- The ticket supporter has not shown clearly even not tested it. Just explained general description not clearly. It was repeated every time and the date has been passed. So I raised these issues in the public ticket place.
4. Suggestion
- Not just explain with ambiguous info but just test it inside my website with it when your customer complains that problems are not resolved for a long time even though the customer has followed same with the guidance.
- If that ticket is not first time and still in the cloud then speed up the reply frequency not two or three days but everyday or in that day until it is cleared. This comes from understanding for the customer's urgency situation. When your service team is making delay two or three days which means customer's business has big impact for the delay. Keep in mind this inside. What I say is for the tickets delayed long time not resolved.
- If your customer service team member does not know exactly what is the reason then report/open it to the technical team or experience manager for the problem not having it your own.
5. Please come in my website again and find the reason clearly for the claim I have asked.
My admin account is as below;
1. admin URL : https://watchcert.com/watchcert
2. ID : watchcert
3. PW : amelia2580!!
4. acting URL : https://watchcert.com/repair
I hope your team responded proactively this time because I think my problems are not very difficult problem and looks so simple if your technical team test. My problems are just translation and popup application which might be general subject and maybe tested several times before during your service period.
Thank you for your reading for my long description. I just need and expect my problems be resolved fast. It has been passed already 15 days from the first issue.
Hi, Paul,
Thank you for such detailed explanations.
1. I already logged in to your site and that's why I'm asking you what is your environment. If you don't use a multilanguage environment which means you have some plugin installed that allows you to use 2-3-4 languages at the same time, then Amelia can have only one language option which should be chosen in WordPress General Settings.
I'd like to emphasize that you cannot use Amelia in any other language but the one which is set in your WP General Settings if you have only one language on your site.
2. Pop-up can't filer Categories, Services, etc. It can show only the booking form that is set in the constructor. You have to select the parameters such as Category and Service there, and only add the button ID in the corresponding field:
3. Sorry for the delays that you experienced, we are working on improving the speed of our responses. We got too many new customers recently, and unfortunately, our team struggles with handling that many tickets at the moment. However, we are already onboarding new members of our Support team.
4. Thank you for your feedback, we will take it into consideration.
5. Unfortunately, setting pop-ups or any other features is not included in our Support, it's being considered as custom work. We can provide you with detailed explanations on how to set them but we cannot do it for you.
Please make sure that you set pop-up in a pop-up menu. There's no shortcode that will trigger a pop-up. Also, pop-up can't be set through any other plugin like CROCOBLOCK JETPOPUP PLUGIN.
The pop-up menu can be found under the Template tab. If you need more information on how to set a pop-up, please use this link: https://elementor.com/help/how-do-i-create-my-first-popup/
Please note that Pop-up is available only for the Elementor Pro license.
Hope that will help.
Looking forward to hearing from you.
Hi, I see.
Thank you anyway.
You can close this ticket.
Paul,
Feel free to contact us if you have any other questions.
Have a great day and Best Regards.