Hey everyone!
With the Labour Day holidays coming up, we’d like to let you know about our upcoming working hours:
Thursday, May 1st: Our team will be off during Labour Day.
Friday, May 2nd: We'll also be off for an extended holiday break.
We’ll be back on Monday, May 5th, ready to respond to all messages received during this time.
In the meantime, if you need help, feel free to:
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Use the support widget on the bottom right of our websites (Amelia and wpDataTables) — our AI-powered assistant is available 24/7 and can help with many common questions.
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Visit our documentation, articles, or YouTube channels for quick answers and step-by-step guides.
https://www.youtube.com/@AmeliaWordPressBookingPlugin/videos
https://www.youtube.com/@wpDataTables/videos
Thank you for being so understanding, and we hope you enjoy the long weekend!
If a customer chooses to cancel attending an event, is a refund automatically processed? Or does the refund have to be manually processed?
Hi Kari
Thank you for reaching out to us.
There isn't a possibility of automatically refunding customers when the event is cancelled or they cancel their attendance, unfortunately, or conducting refunds in Amelia. The refund must be processed manually in the payment methods used.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.