There isn't a possibility of automatically refunding customers when the event is cancelled or they cancel their attendance, unfortunately, or conducting refunds in Amelia. The refund must be processed manually in the payment methods used.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.
If a customer chooses to cancel attending an event, is a refund automatically processed? Or does the refund have to be manually processed?
Hi Kari
Thank you for reaching out to us.
There isn't a possibility of automatically refunding customers when the event is cancelled or they cancel their attendance, unfortunately, or conducting refunds in Amelia. The refund must be processed manually in the payment methods used.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.