As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
If a customer chooses to cancel attending an event, is a refund automatically processed? Or does the refund have to be manually processed?
Hi Kari
Thank you for reaching out to us.
There isn't a possibility of automatically refunding customers when the event is cancelled or they cancel their attendance, unfortunately, or conducting refunds in Amelia. The refund must be processed manually in the payment methods used.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.