Hi, Hannah,

Thank you for choosing Amelia.

Depending on the server, there are different configurations for it, which you can contact your hosting provider about, or you can check out one of the solutions for it on this link.

Also, if you’re not familiar with setting up crons, I would recommend to use the Crontrol plugin since it makes the process way easier. For that, please follow the steps below:

Please install the WP Crontrol plugin on your WordPress.

Copy only the URL from below a scheduled notification on Amelia -> Notifications page (don't copy this */15*** part, only the part that marked on the screenshot which is starting with http):

Open the Crontrol plugin on the WP Plugins page, that what you will see:

Click on "Cron Schedules", enter the following details, and click on "Add Cron Schedule":

Then go to "Cron Event" and add the URL you've copied from Amelia -> Notifications page to this:

file_get_contents("your copied URL"); 

Please don't miss any symbols, especially the ; in the end. So it will look like this:

Below it, add the name and set Next Run to your current time + 30 muns (for example, at 12.50):

Click on "Add Event".

After that, you can open Amelia, book a test appointment for the next day, set the Next Day Reminder notification to a bit later time that you set Next Run for (in my example, it's 13:00), and see if you receive a Reminder notification in about 30 mins:

Hope that will help.

Best Regards.