We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi my Individual counselling service and my individual counselling package are not working as well as my calendar is not displaying
I really don't know why i must experience those issues...I believe I had set everything up accordingly to your instructions
I must emphasise that It is bit disappointing those issues, I really believe that I followed your instructions to the tea
I ask you to explain why it was showing before and it doesn't now,
My calendar does not allow clients for choosing dates now as well
But frustrating :(
thank you in advance
Hi again
You just need to get to know Amelia, that's all.
Here's what you did wrong:
In the Employee's profile, you haven't enabled the "Individual Counseling" service in Employee's work hours, so that's why that service and the package containing that service weren't shown on the front-end. I enabled this service for you, and the Counseling section of the booking page shows all services and packages from the "Counseling" category:
The fourth package - Naturopathy, is in a different category, so that's why it's not showing up here, but it is under the "Naturopathy" category:
Kind Regards,
Aleksandar Vuković
[email protected]
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