We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2797322
sms notification not working
Closed

Comments

  •  1
    Marios Anthis started the conversation
    June 8, 2021 at 4:35pm

    The same problem again. That's it! I will not update my subscription. I 've had enough one year now. You don't seem to care about your customers. I am so angry. Unbelievable

    Regards


  • [deleted] replied
    June 9, 2021 at 11:03am

    Hi Marios,

    thank you for reaching out to us.

    I apologize for the inconvenience, we have changed the server for SMS, and now SMS is using different server IP address. 

    Most probably the server IP address is blocked on your hosting provider. Can you ask your hosting provider to execute ping and see if there is any response? The new IP addresss of the server is 116.203.14.49. 

     They need to execute:

    ping smsapi.wpamelia.com

    Thank you!

  •  1
    Marios Anthis replied
    June 9, 2021 at 11:08am

    It's not the first time and it's a nightmare having to check every now and then if my patients are getting notifications. Not a good job 

  • [deleted] replied
    June 10, 2021 at 7:34am

    My apologies, Mario,

    this will not be so frequent in the future.

    I understand, it can be very troublesome when it's needed for a medical field.

    It happened twice in the very short period as our team wanted to make sure that the IP we have will cause no issues or inconveniences to our client, and that will allow us to have our SMS service function smoothly.