As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay
  Public Ticket #2796643
wpdatatables sending wrong info to highcharts
Closed

Comments

  • Poney Carpenter started the conversation

    I realize you don't support Highcharts, but I have a problem with the integration that is on the WPDataTables side not the HighCharts side. For stacked column charts, WPDataTables does not send the correct data to Highcharts for rendering. For the series, it seems to randomly select which columns to use for the name/data to send over, and re-ordering the columns in the selection does not help, nor does inverting the axes. This means it is impossible to, for example, do a report where the x axis is year and the y axis is total amount by person, even though I could do a non-stacked column report with x-axis as year with the y-axis being total amount OR x-axis is person and y-axis is total amount. There should either be an option to switch which is the primary axis data vs stacked column breakout, or else it should drive off the order of the selected columns so it can be changed. I have tested this directly in HighCharts at it works fine OUTSIDE of WPDataTables/Charts, it just needs the data send in the correct order/structure.

  • [deleted] replied

    Hi Poney

    Thank you for reaching out to us.

    Unfortunately it is not possible to simply switch which is the primary axis data, you would have to restructure the table. Could you please send us the URL link to the table or the source file from which the table was created, and tell us what you would like to achieve so we can try and find the best solution for you?