I'm not sure whether the problem is that I didn't go to user and set myself to an Amelia manager, but I already set myself to an administrator and I cant set myself to both administrator and amelia manager, but one way or another the plugin isnt loading. How do I resolve this?
For the frontend, please clear the cache and check services:
Please check these points:
1. Are these services visible on the site?
2. If they are, is the employee assigned to these services?
3. If he is, check his working hours. Working hours where services are defined in the intervals will only show the services defined in there. Make sure these two services are also included.
4. Did you assign the employee to another location? If you did, please go to Amelia/Locations, and make sure that the location is visible.
I got it to show up, I'm just wondering whether I can set my work hours from like 18:30 - 19:30 for this one day where I really only have an hour, but I want to start on the half hour not on the hour. Also I want to set the duration of one of my coaching sessions to 45 minutes not a full hour and I dont see how to do that. I also want to set my second service as a full hour service. Thanks
Additionally I would like to turn off the setting for adjusting the booking time to the person's time zone but am not sure where that setting is, and would like it to tell the client it's in EST, because I don't want people using a VPN to get confused if the time isnt really in synch with where they are
For the service time adjustments, you can set up the Time Slot Step to 15 minutes (in Amelia > Settings > General Settings). In this way you will be able to start the shift on half hour mark, and have one service set to 45 minutes.
You can set the individual working hours in Amelia > Employees > Work Hours, by clicking + symbol on a specific day you need and enter only 18:30 - 19:30 beside your regular shifts, if this will repeat every week. If this is just a one time thing, you can set up a Special day.
This setting for the time zone can also be found in Amelia > Settings > General Settings > Show booking slots in client time zone.
Alright awesome that fixed almost everything. Now, lets say a client isnt in my timezone (EST), they will probably get confused and miss the appointment, right? I'm adding on my website that the bookings are in EST but am also adding in the email notifications the same thing, will the computer send them their appointment time in EST or adjust to the client's time zone automatically? Thanks!
Also, how do I start using SMS notifications? Do they automatically send if the client inputs their phone number into the booking form or do I have to at least add money to my recharge balance for SMS?
We have added a feature with a %time_zone% placeholder that you can add to customers and employees notifications, so that they would know what your time zone is, in the update 3.2 (latest version is 3.3).
You would need to charge your balance first, and when that is done, they will receive SMS notifications like you said - by simply filling out the field Phone when booking
Got it. Also, how do I allow customers to cancel appointments, can I let them cancel it in the confirmation email they send me? I need to make it clear how they can do that.
thank you for the kind replyI apologize for the later response as we don't work on weekends.
You can allow your customer to cancel an appointment by either creating a cancellation page in Amelia > Settings > Notification (Successful Cancellation Redirect URL:), and setting up a placeholder %appointment_cancel_url% into the notification template for the customer.
A few problems here, I went to roles settings and enabled customer panal, then created a new page and with a new section went to code and added the code [ameliacustomerpanel appointments=1 events=1] which set up a way for customers to get an email which should of included a link to a cancellation page, but the link doesn't work, it's just highlighted bold text.
Also I can't change what it says on the page itself; where it says "Enter an account email and we will send an access link to your inbox I would like to change it to something else so it's more clear its for cancellations. Even though I titled the page Cancellation Page I'd like to make it more clear in this text. This is what it currently is:
I even added %customer_panel_url% to my appointment canceled notifications like it said to do but that doesn't do anything yet.
Ok so forgetting all of that I chose the second option with putting the cancellation link in my appointment confirmation notification to the customer. I fixed the stuff I wanted to handle for now. Thank you for all your help this customer service really is excellent! : )
To change the text Enter an account email and we will send an access link to your inbox, you can use Loco Translate. Just open it, choose Amelia, find this line, and "translate" it into whatever you want it to say.
If you add the placeholder for Customer Panel to an Appointment Cancelled notification, they will only get it after the appointment was cancelled. If you want them to do this on their own when their appointment is confirmed (giving them an option to cancel), you can either put that same placeholder into Appointment Approved, and write in the template something along the lines of "You can cancel your appointment here".
Or you can use %appointment_cancel_url% that will give them the link to cancel the appointment right away without accessing the Panel (is this what you did in your second reply?)
For the message, I'm afraid that one is from Google itself; GMail has a very strict anti spam policy, especially if it's your first time receiving an email from an x sender.
That email comes from our server, and you are just stated as a sender, but you didn't send that email from that email address directly - Amelia sent it from, well, Amelia Notifications server. So Google recognizes this, and knows you didn't send it directly, so that is why they put up a warning.
I agree that the message looks very unfriendly, honestly; personally, whenever I mark something as "looks safe" I don't get this message in my emails again; they arrive normally.
I'm not sure whether the problem is that I didn't go to user and set myself to an Amelia manager, but I already set myself to an administrator and I cant set myself to both administrator and amelia manager, but one way or another the plugin isnt loading. How do I resolve this?
Thanks,
Sam
Hi Sam,
thank you for contacting us 🙂 I apologize for the later response as we don't work on weekends.
It doesn't have to do with users, any user should have loaded plugin they just don't see the same tabs; don't worry.
Is the backend not loading or the frontend?
For the frontend, please clear the cache and check services:
Please check these points:
1. Are these services visible on the site?
2. If they are, is the employee assigned to these services?
3. If he is, check his working hours. Working hours where services are defined in the intervals will only show the services defined in there. Make sure these two services are also included.
4. Did you assign the employee to another location? If you did, please go to Amelia/Locations, and make sure that the location is visible.
I got it to show up, I'm just wondering whether I can set my work hours from like 18:30 - 19:30 for this one day where I really only have an hour, but I want to start on the half hour not on the hour. Also I want to set the duration of one of my coaching sessions to 45 minutes not a full hour and I dont see how to do that. I also want to set my second service as a full hour service. Thanks
Additionally I would like to turn off the setting for adjusting the booking time to the person's time zone but am not sure where that setting is, and would like it to tell the client it's in EST, because I don't want people using a VPN to get confused if the time isnt really in synch with where they are
Hi Sam,
thank you for the kind reply
For the service time adjustments, you can set up the Time Slot Step to 15 minutes (in Amelia > Settings > General Settings). In this way you will be able to start the shift on half hour mark, and have one service set to 45 minutes.
You can set the individual working hours in Amelia > Employees > Work Hours, by clicking + symbol on a specific day you need and enter only 18:30 - 19:30 beside your regular shifts, if this will repeat every week. If this is just a one time thing, you can set up a Special day.
This setting for the time zone can also be found in Amelia > Settings > General Settings > Show booking slots in client time zone.
Alright awesome that fixed almost everything. Now, lets say a client isnt in my timezone (EST), they will probably get confused and miss the appointment, right? I'm adding on my website that the bookings are in EST but am also adding in the email notifications the same thing, will the computer send them their appointment time in EST or adjust to the client's time zone automatically? Thanks!
Also, how do I start using SMS notifications? Do they automatically send if the client inputs their phone number into the booking form or do I have to at least add money to my recharge balance for SMS?
Hi Sam,
thank you for contacting back
We have added a feature with a %time_zone% placeholder that you can add to customers and employees notifications, so that they would know what your time zone is, in the update 3.2 (latest version is 3.3).
You would need to charge your balance first, and when that is done, they will receive SMS notifications like you said - by simply filling out the field Phone when booking
Got it. Also, how do I allow customers to cancel appointments, can I let them cancel it in the confirmation email they send me? I need to make it clear how they can do that.
Hi Sam,
thank you for the kind reply
I apologize for the later response as we don't work on weekends.
You can allow your customer to cancel an appointment by either creating a cancellation page in Amelia > Settings > Notification (Successful Cancellation Redirect URL:), and setting up a placeholder %appointment_cancel_url% into the notification template for the customer.
Or, you can set up a Frontend Customer Panel, and allow your customers to cancel it there.
A few problems here, I went to roles settings and enabled customer panal, then created a new page and with a new section went to code and added the code [ameliacustomerpanel appointments=1 events=1] which set up a way for customers to get an email which should of included a link to a cancellation page, but the link doesn't work, it's just highlighted bold text.
Also I can't change what it says on the page itself; where it says "Enter an account email and we will send an access link to your inbox I would like to change it to something else so it's more clear its for cancellations. Even though I titled the page Cancellation Page I'd like to make it more clear in this text. This is what it currently is:
I even added %customer_panel_url% to my appointment canceled notifications like it said to do but that doesn't do anything yet.
Ok so forgetting all of that I chose the second option with putting the cancellation link in my appointment confirmation notification to the customer. I fixed the stuff I wanted to handle for now. Thank you for all your help this customer service really is excellent! : )
Any way to get gmail / google to remove the yellow 'be careful with this email' message sent with every email though?
Hi Sam,
thank you for contacting back
To change the text Enter an account email and we will send an access link to your inbox, you can use Loco Translate. Just open it, choose Amelia, find this line, and "translate" it into whatever you want it to say.
If you add the placeholder for Customer Panel to an Appointment Cancelled notification, they will only get it after the appointment was cancelled. If you want them to do this on their own when their appointment is confirmed (giving them an option to cancel), you can either put that same placeholder into Appointment Approved, and write in the template something along the lines of "You can cancel your appointment here".
Or you can use %appointment_cancel_url% that will give them the link to cancel the appointment right away without accessing the Panel (is this what you did in your second reply?
)
For the message, I'm afraid that one is from Google itself; GMail has a very strict anti spam policy, especially if it's your first time receiving an email from an x sender.
That email comes from our server, and you are just stated as a sender, but you didn't send that email from that email address directly - Amelia sent it from, well, Amelia Notifications server. So Google recognizes this, and knows you didn't send it directly, so that is why they put up a warning.
I agree that the message looks very unfriendly, honestly; personally, whenever I mark something as "looks safe" I don't get this message in my emails again; they arrive normally.
Alright I'll deal with the warning sign then, the cancellation thing I resolved with the %appointment_cancel_url%, so again thanks I wish you well.