I've followed your instructions to set up the SMTP email notification in Amelia, but it isn't working (I can't send any email). Moreover, other services of such type don't work either. Can you please help me?
thank you for contacting us 🙂 I apologize for the later response as we don't work on weekends.
Issue with email notifications could be caused by several reasons:
1. Your hosting provider is blocking all 3rd party settings, and only allowing their SMTP (or other) settings.
2. Your website has PHP version less than 7
3. The credentials are not correct
4. There's something else blocking the notifications from being sent.
5. If you're using Gmail, please make sure "Allow less secure apps" is enabled.
Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website, and see what's going on.
To whom it may concern,
I've followed your instructions to set up the SMTP email notification in Amelia, but it isn't working (I can't send any email). Moreover, other services of such type don't work either. Can you please help me?
Thank you for your attention, time, and help.
Best regards,
Greta Pais Marden Nanon
Hi Greta,
thank you for contacting us 🙂 I apologize for the later response as we don't work on weekends.
Issue with email notifications could be caused by several reasons:
1. Your hosting provider is blocking all 3rd party settings, and only allowing their SMTP (or other) settings. 2. Your website has PHP version less than 7 3. The credentials are not correct 4. There's something else blocking the notifications from being sent. 5. If you're using Gmail, please make sure "Allow less secure apps" is enabled.
Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website, and see what's going on.