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  Public Ticket #2794225
Minimum/Maximum Capacity and Brining Anyone Not Working As Desired
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  •  9
    Laurence started the conversation

    Hi. There is a bit of an issue with the way the min/max and brining anyone with you works...

    We are selling an Afternoon Tea for 2 and an Afternoon Tea for 4. Its £15 per person. 

    I set the price to £15, and a minimum person 2 and a maximum person 2. Because I want the system to auto book it for 2 people (so £30 total). I disabled the Bringing anyone with you box, as there is no need, its a fixed 2 person booking. 

    But as you can see from the attachements, I am allowed to checkout with 1 person. This should in fact auto-select 2 people. 

    I can see in your docs that if you disable the Bringing anyone with you it defaults to 1, but I feel this is incorrect behaviour.  We are not selling for 1, and we don't want the brining anyone with you box, but we do want 2 persons selected. 

    The only work around I can see is we name the service "Afternoon Tea for 2 - £15 per person" and sell it at £30. But its not the best way. Ideally we should show 2 people attending on the checkout, but this way it will show 1. 


    Thanks

  •  9
    Laurence replied

    I have just found a setting elsewhere in the system that allows bookings below minimum capacity and it was enabled. When I disable this, the booking works as expected, its auto applying the minimum capacity, so its OK now its working. It was just confusing that this setting was enabled and listed elsewhere in the system, so its not easily known its there. 

  • [deleted] replied

    Hi again, Laurence!

    I'm glad you resolved the issue.

    Sorry for the confusion, I will forward this information to our developers. Probably it will make more sense if the Capacity settings and the "Allow bookings below minimum capacity" option were placed somewhere together.

    Please let us know if you have any other questions.

    Best Regards.