Hey everyone!

With the Labour Day holidays coming up, we’d like to let you know about our upcoming working hours:

Thursday, May 1st: Our team will be off during Labour Day.
Friday, May 2nd: We'll also be off for an extended holiday break.

We’ll be back on Monday, May 5th, ready to respond to all messages received during this time.

In the meantime, if you need help, feel free to:

https://www.youtube.com/@AmeliaWordPressBookingPlugin/videos

https://www.youtube.com/@wpDataTables/videos

Thank you for being so understanding, and we hope you enjoy the long weekend! 

Okay
  Public Ticket #2792141
Google calendar
Closed

Comments

  •   Coke Alvarez started the conversation
  • [deleted] replied
    June 3, 2021 at 10:12pm

    Hi, Coke!

    Thank you for choosing Amelia.

    As far as I understand, your could connect your G Cal first, and it got disconnected after few days, is that correct?

    If so, then probably this issue is caused by multiple tokens that Google assigns to the same user. 

    We forwarded your inquiry to our developers. They are working on it and, hopefully, will fix the issue as soon as possible.

    Please go to wp_amelia_providers_to_google_calendar database table, where you will see multiple rows assigned to the same user ID. Delete all rows associated with the user ID, and you will be able to connect the employee again. It's a temporary solution, but it's the only way to resolve it at the moment. 

    If I misunderstood you and this is not the case, then please provide me with more details.

    Best Regards. 

  •  1
    Coke Alvarez replied
    July 2, 2021 at 9:30am

    Hello lisa
    After 1 month, I still have the same problem with google calendar, I have been able to fix it with the solution you gave me, but every week it disconnects again.
    Could you tell me if there is already a new, more durable solution? Thanks

    Best Regards. 

  • [deleted] replied
    July 2, 2021 at 11:32am

    Coke,

    I'm sorry to hear that.

    I have to contact our developers on your behalf and ask this question.

    I will get back to you at the earliest possible time.

    Best Regards.