I am building a Student Driving School Website and the Instructors(Employees) need selected first by a specific choice before Booking is being made. So for example if the student needs to drive Automatic or Manual then a Selection box of suburb (with postal code) - Once this has been selected then the option for the specific Driver(Employee) must come up. then the Booking can be clicked. Please see image attached for an example. Thanks
Unfortunately, Amelia does not have geolocation, and locations (post codes) must all be created manually if needed.
Automatic and Manual can be created as Categories, so that they are selected before your services, however, selecting an employee would be a final step before choosing date and time.
Yes, you can assign multiple locations to one employee.
However, please bear in mind that the employee has to have separate work hours for each location (as they cannot be present on 2 locations at the same time).
The issue with this is that the customers are the ones choosing the different locations at different times, and the driving instructors (employees) go to these locations at the times the customer picks. How can I add multiple locations for this?
I'm not sure why you replied with this generic answer? Please re-read the whole thread, I clearly know how to setup locations my issue is that I need to setup multiple locations on employees but at any time not specific times. How do I do this?
Locations can only be set as part of the fixed working hours, I'm afraid.
These work hours cannot be flexible at the moment, and employee can only have a certain set for 1 location at a time, as they cannot be in two places at the same time.
For example, your employee can work on location A from 8am - 10am, then on location B from 10am - 12pm, etc.
This is huge issue for me, I have completely finished the Driver School Website and the only thing left is this Multiple Locations issue. I understand that you can't have in theory you can't be in two places at once, but the serious issue here is the Customer is the one on the different locations and the employee just needs to drive to them, but as there are 5 different employee with different areas to cover( Some with the same areas) I will absolutely need this feature. How long would it take you and your team to develop this feature ?
thank you for elaborating; in that case I may have another suggestion.
It's not an separate feature, but a combination of settings that you can manage in order to make this.
You could remove all Locations, and set up Custom Fields instead.
You can set up a custom field checkbox for the clients to choose a postal code (you can add postal codes of your desired areas for them to choose from as checkbox options), and set up a custom field text where they can enter their address.
This information will be available on the backend in Appointments tab.
I have added to Custom Fields, Pickup Location & Drop-off Location - the issue now if the email sent to the Customer (Student) is only sending the following:
Dear TEST STUDENT,
You have successfully scheduled 3 LESSONS appointment with TEST EMPLOYEE TEST EMPLOYEE ( MANUAL DRIVING). We are waiting you at U 31 152 PASCOE ROAD, Ormeau Queensland 4208 on 21 JUNE 2021 7:00 am. Thank you for choosing our company,
First Gear School Of Driving
What the email should say is the following :
Dear TEST STUDENT,
You have successfully scheduled 3 LESSONS appointment with TEST EMPLOYEE TEST EMPLOYEE ( MANUAL DRIVING). We are pick you up at [Pickup Location] on 21 JUNE 2021 7:00 am & drop you off at [Drop-off Location] .
Date: Friday, 14 May 2021 Time: 9:00 AM - 10:30 AM (1 hour and 30 minutes) Instructor: Kay Moir AUTOMATIC NORTH/CENTRAL Service: TEST MANOEUVERES / DIRECT DEPOSIT (no fees)
Additional customer information Date of birth: ... DRIVERS LICENSE NUMBER: 0 DRIVERS LICENSE ISSUE DATE: 0 HOW DID YOU HEAR ABOUT FIRST GEAR?: KEYS2DRIVE LEARNER ID: 0 Options Notes / special requirements: Mock test - auto must be Kay. Gem 13/5
Please login Here to view or reschedule your booking.
Thank you for choosing our company, School Of Driving:
thank you for contacting backI apologize for the later response, as we don't work on weekends.
Yes, custom fields have their own placeholders; whenever you add a new custom field a placeholder with the ID number of that field will be added to the options in Notification templates.
If you have a lot of custom fields and you're not sure about ID, and you don't want to waste time going back to the Custom Field tab every time, you can open the list of custom field placeholders in Notification template, and hover over each one to see which one it is.
Hi Support,
I am building a Student Driving School Website and the Instructors(Employees) need selected first by a specific choice before Booking is being made. So for example if the student needs to drive Automatic or Manual then a Selection box of suburb (with postal code) - Once this has been selected then the option for the specific Driver(Employee) must come up. then the Booking can be clicked. Please see image attached for an example. Thanks
Hi Steven,
thank you for reaching out to us!
Unfortunately, Amelia does not have geolocation, and locations (post codes) must all be created manually if needed.
Automatic and Manual can be created as Categories, so that they are selected before your services, however, selecting an employee would be a final step before choosing date and time.
Hi Ivana,
If I create them all manually, is there away to add more than one location to the employee?
Kind Regards
Steven
Hi Steven,
Yes, you can assign multiple locations to one employee.
However, please bear in mind that the employee has to have separate work hours for each location (as they cannot be present on 2 locations at the same time).
Hi Ivana,
The issue with this is that the customers are the ones choosing the different locations at different times, and the driving instructors (employees) go to these locations at the times the customer picks. How can I add multiple locations for this?
Hi Steven,
I apologize for the later response as we don't work on weekends.
You can see here in our documents how to set up Amelia Locations.
I hope it helps 🙂
Hi Ivana,
I'm not sure why you replied with this generic answer? Please re-read the whole thread, I clearly know how to setup locations my issue is that I need to setup multiple locations on employees but at any time not specific times. How do I do this?
Hi Steven,
thank you for the kind reply
Locations can only be set as part of the fixed working hours, I'm afraid.
These work hours cannot be flexible at the moment, and employee can only have a certain set for 1 location at a time, as they cannot be in two places at the same time.
For example, your employee can work on location A from 8am - 10am, then on location B from 10am - 12pm, etc.
Hi Ivana,
This is huge issue for me, I have completely finished the Driver School Website and the only thing left is this Multiple Locations issue. I understand that you can't have in theory you can't be in two places at once, but the serious issue here is the Customer is the one on the different locations and the employee just needs to drive to them, but as there are 5 different employee with different areas to cover( Some with the same areas) I will absolutely need this feature. How long would it take you and your team to develop this feature ?
Hi Steven,
thank you for elaborating; in that case I may have another suggestion.
It's not an separate feature, but a combination of settings that you can manage in order to make this.
You could remove all Locations, and set up Custom Fields instead.
You can set up a custom field checkbox for the clients to choose a postal code (you can add postal codes of your desired areas for them to choose from as checkbox options), and set up a custom field text where they can enter their address.
This information will be available on the backend in Appointments tab.
Hi Ivana,
I have added to Custom Fields, Pickup Location & Drop-off Location - the issue now if the email sent to the Customer (Student) is only sending the following:
Dear TEST STUDENT,
You have successfully scheduled 3 LESSONS appointment with TEST EMPLOYEE TEST EMPLOYEE ( MANUAL DRIVING). We are waiting you at U 31 152 PASCOE ROAD, Ormeau Queensland 4208 on 21 JUNE 2021 7:00 am. Thank you for choosing our company, First Gear School Of Driving
What the email should say is the following :
Dear TEST STUDENT,
You have successfully scheduled 3 LESSONS appointment with TEST EMPLOYEE TEST EMPLOYEE ( MANUAL DRIVING). We are pick you up at [Pickup Location] on 21 JUNE 2021 7:00 am & drop you off at [Drop-off Location] .
Date: Friday, 14 May 2021
Time: 9:00 AM - 10:30 AM (1 hour and 30 minutes)
Instructor: Kay Moir AUTOMATIC NORTH/CENTRAL
Service: TEST MANOEUVERES / DIRECT DEPOSIT (no fees)
Email: [email protected]
Mobile: 0400 000 000 (TEST) 13 TEST RD SUBURB
QLD 4208
Additional customer information
Date of birth: ...
DRIVERS LICENSE NUMBER: 0
DRIVERS LICENSE ISSUE DATE: 0
HOW DID YOU HEAR ABOUT FIRST GEAR?:
KEYS2DRIVE LEARNER ID: 0
Options
Notes / special requirements: Mock test - auto must be Kay. Gem 13/5
Please login Here to view or reschedule your booking.
Thank you for choosing our company, School Of Driving:
Hi Ivana,
I figured it out using the custom special placeholders:
Dear %customer_full_name%,
You have successfully scheduled %service_name% booking with %employee_full_name%.
We are pick you up at %custom_field_35% on %appointment_date_time% and then drop you off at %custom_field_36%.
Date: %appointment_date%
Time: %appointment_date_time%
Instructor: %employee_full_name%
Service: %service_description%
Email: %customer_email%
Mobile: %customer_phone%
Address : %custom_field_27%
Additional customer information
Date of birth: %custom_field_16%
DRIVERS LICENSE NUMBER: %custom_field_20%
HOW DID YOU HEAR ABOUT THE DRIVING SCHOOL?: %custom_field_25%
KEYS2DRIVE LEARNER ID: %custom_field_31%
Options
Notes / special requirements: %custom_field_38%
Please login Here to view or reschedule your booking.
Thank you for choosing our company,
%company_name%.
Hi Steven,
thank you for contacting back
I apologize for the later response, as we don't work on weekends.
Yes, custom fields have their own placeholders; whenever you add a new custom field a placeholder with the ID number of that field will be added to the options in Notification templates.
If you have a lot of custom fields and you're not sure about ID, and you don't want to waste time going back to the Custom Field tab every time, you can open the list of custom field placeholders in Notification template, and hover over each one to see which one it is.