Just starting out with this. We have one appointment 30th July 3pm timeslot 2 people booked (so plus 1 booked group), maximum size is 12. The timeslot doesn't show up on the calendar for a 2nd booking. Why is that?
That is very strange; I'd like to ask you to please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets.
I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
I have requested assistance from a developer as there is no inconsistency that I can see in either employee or service setting; so I will contact you back shortly with a solution.
Allow Booking Below Minimum Capacity needs to be enabled, my apologies, as if it's not on, whenever someone books an appointment, the time slot will close.
It's now enabled, and now the 3PM slot shows on July 30th
thank you for the kind reply; firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
This option allows you to choose whether you will allow bookings below minimum capacity.
By default, booking below minimum capacity is enabled which means that your customers will be able to schedule the appointment below minimum capacity, but that appointment will get Pending status because of it. If you disable it and set, for example, 3 as minimum capacity, your customer will automatically see 2 persons selected in the “Bringing anyone with you” option during the booking, and he will not be able to schedule the appointment without these two 2 persons.
Just starting out with this. We have one appointment 30th July 3pm timeslot 2 people booked (so plus 1 booked group), maximum size is 12. The timeslot doesn't show up on the calendar for a 2nd booking. Why is that?
Thanks
Hi Kate,
thank you for reaching out to us
Please go to Amelia > Settings > Appointments, and check if Allow Booking Below Minimum Capacity is on as this is most likely the cause.
Thanks for getting back to me. Allow Allow Booking Below Minimum Capacity is not on. That's what's confusing. Anything else I can check?
Thanks
Kate
Hi Kate,
thank you for the kind reply
That is very strange; I'd like to ask you to please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Hi Kate,
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets.
I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
I have requested assistance from a developer as there is no inconsistency that I can see in either employee or service setting; so I will contact you back shortly with a solution.
Hi Ivana, We would need this fixed asap as we are losing business right now.
Is there any workaround?
Is this an issue for every install?
thanks
Kate
Hi Kate,
thank you for the kind reply
Allow Booking Below Minimum Capacity needs to be enabled, my apologies, as if it's not on, whenever someone books an appointment, the time slot will close.
It's now enabled, and now the 3PM slot shows on July 30th
Thanks Ivana,
It seems to be working fine. Does that mean that the minimum number doesn't do anything now?
Kate
Hi Kate,
thank you for the kind reply; firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
This option allows you to choose whether you will allow bookings below minimum capacity.
By default, booking below minimum capacity is enabled which means that your customers will be able to schedule the appointment below minimum capacity, but that appointment will get Pending status because of it. If you disable it and set, for example, 3 as minimum capacity, your customer will automatically see 2 persons selected in the “Bringing anyone with you” option during the booking, and he will not be able to schedule the appointment without these two 2 persons.