FINAL DAYS FOR SUPPORT ON THIS PLATFORM

As mentioned through banners and newsletters, starting Sunday (June 1st), we're transitioning to a new support system that will be available through your store accounts (for premium/paid users) or directly on our product websites – Amelia, wpDataTables, and Report Builder (for pre-purchase questions) through a support widget in the bottom right corner.

Starting June 1st, you’ll no longer be able to reply to existing tickets or open new ones on this platform. Instead, please use the "Submit a Ticket" option, which will redirect you to the right page where you can easily reach out to us.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2791825
Customer connect WP Administrator
Closed

Comments

  •  1
    Thomas Wegerer started the conversation
    June 1, 2021 at 6:03pm

    Hi,

    when I create an amelia customer in the wp-backend I can choose an existing wp-user. This works good, as long as the wp-user is a member of the group "amelia customer". 

    I need to connect an wp-user that belongs to the group "administrator". So I thought I use a multi-role plugin and added to an existing admin-user the role "amelia-customer". But I still cant select this user.

    Any hint how to fix this?


    cheers,

    Thomas Wegerer

  • [deleted] replied
    June 3, 2021 at 7:50pm

    Hi, Thomas!

    Thank you for choosing Amelia.

    I'm afraid, at the moment it's not possible to add a user that has an Administrator role or any other Amelia role, even if you used the User Role Editor or any similar plugin. Administrator, Amelia Customer and Amelia Employee have absolutely different permissions in Amelia, and they can't be mixed according to the plugin's logic.

    Please let us know if you have any other questions. 

    Best Regards.