Okay
  Public Ticket #2791818
error on update
Closed

Comments

  • Lee started the conversation

    Just tried updating the plugin to the newest version and I got this


    The plugin ameliabooking/ameliabooking.php has been deactivated due to an error: Plugin file does not exist. When I look at FTP the folder still exists there.

    this error is on the plugins page.

  • [deleted] replied

    Hi Lee,

    thank you for letting me know; I'm sorry to hear that the manual update did not work.

    Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

    You can write credentials here just check PRIVATE Reply so nobody can see them except us.

  •   Lee replied privately
  •   [deleted] replied privately