We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
We have some big events during the year where we have a huge amount of visitors and calls to the website. We had some troubles with the plugin due to the number of calls. We identify that there are too many POST petitions (see attachment). We want to buy the plugin for other websites but we are afraid of having the same problem.
Is there any other way to set up the plugin or to make it lighter/faster?
Hi Borja
Thank you for reaching out to us.
JSON errors usually occur if you have a security plugin installed, or there's a security measure blocking admin-ajax calls. Also, if the pages are cached, it can occur. Try excluding pages where you have our tables loaded from being cached.
If there's a notice, warning or fatal error WordPress that manifests through responses. Our table requires a valid JSON in the response, so if there are these notices, the JSON is not valid, and the data is not being loaded.