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  Public Ticket #2791230
sms notification not working URGENT
Closed

Comments

  •  1
    Marios Anthis started the conversation
    June 1, 2021 at 7:17am

    Hi,your sms system is not working on my website since the 25th of May!!!

    My patients are not receiving reminders and i am loosing customers. This is unacceptable. You need to fix this.

    Regards

    Mario Anthis

  • [deleted] replied
    June 1, 2021 at 1:43pm

    Hi Marios,

    thank you for reaching out to us; I'm very sorry to hear this.

    We have changed the server for SMS, and now SMS is using different server IP address. Most probably the server IP address is blocked on your hosting provider. 

    Can you ask your hosting provider to execute ping and see if there is any response? The new IP addresss of the server is 116.203.87.139. 

     They need to execute: 

    ping smsapi.wpamelia.com

    Please let me know once they have done this.