We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,your sms system is not working on my website since the 25th of May!!!
My patients are not receiving reminders and i am loosing customers. This is unacceptable. You need to fix this.
Regards
Mario Anthis
Hi Marios,
thank you for reaching out to us; I'm very sorry to hear this.
We have changed the server for SMS, and now SMS is using different server IP address. Most probably the server IP address is blocked on your hosting provider.
Can you ask your hosting provider to execute ping and see if there is any response? The new IP addresss of the server is 116.203.87.139.
They need to execute:
Please let me know once they have done this.