As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Hi,
when i make a prenotation on my site; if i click on check coupon button without insert any code, it remaind me at the start of prenotation and i have to restart it.
How can i solve this problem?
Thanks.
Hi Davide,
thank you for reaching out to us!
Can you please provide us with the page where your Amelia Booking is so that we can see why this happens.
Hi,
i put the shortcode in this page:
https://cuddleplaceitalia.com/prenota/
Thanks,
Davide.
Hi Davide,
thank you for the page!
I have advised developers on how this can be overriden; I am still waiting for the reply so, I would like to thank you for patience.
I will reach back out to you shortly with a solution
Hi Davide,
I hope that you are well
My apologies - this is a bug, and will be fixed in the next update; thank you for reporting it!
Hi Davide, thank you!
I will forward this one to the developers; I apologize for the later response as we don't work on weekends.