We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2789982
Refound request
Closed

Comments

  • Theo started the conversation

    Hello,

    after I have submitted a "Refound request" the dedicated button has disappear from my purchases panel.

    Can you process to this request please ?

  • [deleted] replied

    Hi, Theo!

    Sorry to hear that Amelia didn't suit your business.

    Could you please provide us with the email address that you used for the purchase?

    Best Regards. 

  • Theo replied

    Hello Liza,

    the email address I used for the purchase is the following : [email protected]

    Regards.

  • [deleted] replied

    Hi, Theo!

    I will check the status of your refund request with my colleague and get back to you right after.

    Best Regards. 

  • [deleted] replied

    Hi, Theo!

    We proceeded with your refund request. 

    The money will be transferred to your account within 7 business days.

    Best Regards.