FINAL DAYS FOR SUPPORT ON THIS PLATFORM

As mentioned through banners and newsletters, starting Sunday (June 1st), we're transitioning to a new support system that will be available through your store accounts (for premium/paid users) or directly on our product websites – Amelia, wpDataTables, and Report Builder (for pre-purchase questions) through a support widget in the bottom right corner.

Starting June 1st, you’ll no longer be able to reply to existing tickets or open new ones on this platform. Instead, please use the "Submit a Ticketoption, which will redirect you to the right page where you can easily reach out to us.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2789982
Refound request
Closed

Comments

  • Theo started the conversation

    Hello,

    after I have submitted a "Refound request" the dedicated button has disappear from my purchases panel.

    Can you process to this request please ?

  • [deleted] replied

    Hi, Theo!

    Sorry to hear that Amelia didn't suit your business.

    Could you please provide us with the email address that you used for the purchase?

    Best Regards. 

  • Theo replied

    Hello Liza,

    the email address I used for the purchase is the following : [email protected]

    Regards.

  • [deleted] replied

    Hi, Theo!

    I will check the status of your refund request with my colleague and get back to you right after.

    Best Regards. 

  • [deleted] replied

    Hi, Theo!

    We proceeded with your refund request. 

    The money will be transferred to your account within 7 business days.

    Best Regards.