As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Okay
  Public Ticket #2789982
Refound request
Closed

Comments

  • Theo started the conversation

    Hello,

    after I have submitted a "Refound request" the dedicated button has disappear from my purchases panel.

    Can you process to this request please ?

  • [deleted] replied

    Hi, Theo!

    Sorry to hear that Amelia didn't suit your business.

    Could you please provide us with the email address that you used for the purchase?

    Best Regards. 

  • Theo replied

    Hello Liza,

    the email address I used for the purchase is the following : [email protected]

    Regards.

  • [deleted] replied

    Hi, Theo!

    I will check the status of your refund request with my colleague and get back to you right after.

    Best Regards. 

  • [deleted] replied

    Hi, Theo!

    We proceeded with your refund request. 

    The money will be transferred to your account within 7 business days.

    Best Regards.