Okay
  Public Ticket #2789982
Refound request
Closed

Comments

  • Theo started the conversation
    May 30, 2021 at 3:16pm

    Hello,

    after I have submitted a "Refound request" the dedicated button has disappear from my purchases panel.

    Can you process to this request please ?

  • [deleted] replied
    May 31, 2021 at 9:15pm

    Hi, Theo!

    Sorry to hear that Amelia didn't suit your business.

    Could you please provide us with the email address that you used for the purchase?

    Best Regards. 

  • Theo replied
    June 1, 2021 at 5:20am

    Hello Liza,

    the email address I used for the purchase is the following : [email protected]

    Regards.

  • [deleted] replied
    June 2, 2021 at 8:18am

    Hi, Theo!

    I will check the status of your refund request with my colleague and get back to you right after.

    Best Regards. 

  • [deleted] replied
    June 3, 2021 at 12:54pm

    Hi, Theo!

    We proceeded with your refund request. 

    The money will be transferred to your account within 7 business days.

    Best Regards.