We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello the team,
We use Amelia since 1 year and we have 2 employees connected.
But now, one of employee is disconnected from google calendar and it's impossible to reconnect his account.
I try the process to reconnect his account but, I've the same error message when I'm redirected on Amelia wordpress plugin.
Have you a solution?
Thank you
I've find the solution, and now it's work.
You need to go through your database. Go to wp_amelia_providers_to_google_calendar (wp_ is the default prefix for database tables, but on your end, it could be anything, so look for your_prefix_amelia_providers_to_google_calendar). Then, delete all rows you see in there and try connecting the employee to the Google Calendar again.
That is correct, karbone studio, I'm glad you were able to resolve this issue.
If an employee is connected to his/her Google Calendar, and (s)he dropped out, you most likely haven't published the app in your Google Developers Console. Please go to the "OAuth Consent Screen", and make sure the APP is published.
Kind Regards,
Aleksandar Vuković
[email protected]
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