We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2789858
Deposit
Closed

Comments

  • Jessy started the conversation
    May 30, 2021 at 9:53am

    Hello,

    I'd like to create a payment deposit online, and make the payment cash for the balance.

    But I can't find the option to set the deposit. In your guide (https://wpamelia.com/deposit-payments/#deposit-services) it shows that it's supposed to be right under the price of my service and I can't see this field.

    Can you please help me?

  • [deleted] replied
    May 31, 2021 at 10:36am

    Hi Jessy,

    thank you for reaching out to us!smile.png

    Have you updated your Amelia to 3.3 version, as this feature was released in this version and not before. If so, please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

    You can write credentials here just check PRIVATE Reply so nobody can see them except us.