FINAL DAYS FOR SUPPORT ON THIS PLATFORM
As mentioned through banners and newsletters, starting Sunday (June 1st), we're transitioning to a new support system that will be available through your store accounts (for premium/paid users) or directly on our product websites – Amelia, wpDataTables, and Report Builder (for pre-purchase questions) through a support widget in the bottom right corner.
Starting June 1st, you’ll no longer be able to reply to existing tickets or open new ones on this platform. Instead, please use the "Submit a Ticket" option, which will redirect you to the right page where you can easily reach out to us.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi, we have many cases of companies wanting to send their employees to our training classes and use the same email address for each of them. Unfortunately, Amelia is not allowing this. Is there a way to change this and allow the same email address to be used for multiple people?
Hi Mark,
thank you for reaching out to us! I apologize for the later response, as we don't work on weekends.
Are the company employees registered with you as Customers / Clients booking, or Employees? If they are applying trough Amelia Booking like customers, you can simply go to Amelia > Settings > Roles > Customer and disable the option Check customer's name for existing email when booking.
In this way there will be one registered email, but any person with that same email can make a booking, they will just use their own name.
No, actually we have this disabled already. The issue is that two people using the same email address can NOT signup for the same appointment (class). We get a message:
"You have already booked this appointment"
They can book a different appointment using the same email address, just not the same one.
I will send you a private support ticket so you can try it out for yourself.
Thank you!
Hi Mark,
thank you for the kind reply!
I have located your new ticket and responded there.
Kind regards!