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  Public Ticket #2789144
plug-ins crash after activating reportbuilder add-on
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  • Barbara C Boone started the conversation

    I have the free version of WB DataTables installed.  I bought the report builder add-on, so I downloaded the zipped file for both the formulator and then report builder. I went into plugins and uploaded them individually. Then my WordPress site crashed (not the actual website but I couldn't get to my WP dashboard). I had to roll back what I had and deactivate all the plugins and start from scratch. I did that twice and it keeps crashing my dashboard.

    I don't know if this is relevant, but on my dashboard, it's giving me 2 error messages.

    Report Builder add-on requires wpDataTables version 3.3. Please update wpDataTables plugin to be able to use it!

    and

    wpDataTables integration for Forminator Forms is an add-on - please install and activate wpDataTables (Free or Premium) and Forminator Forms (Free or PRO) to be able to use it!

    I definitely have wpData Tables free and Forminator Forms both installed and activated; I put in a service call to my host provider who confirmed that. And I'm getting the error message below. So...I don't see on my plugins an opportunity to update the data table plugin to ver 3.3 and also forminator form is activated.


    The short answer is here not only can I not get the add-on to work, but when I try to upload it, it crashes my entire dashboard.

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 5.7.2
    Current theme: Astra (version 3.4.6)
    Current plugin: Report Builder for wpDataTables (version 1.3.2)
    PHP version 7.4.19



    Error Details
    =============
    An error of type E_ERROR was caused in line 397 of the file /home4/tricouu6/public_html/wp-content/plugins/reportbuilder/reportbuilder.php. Error message: Uncaught Error: Call to undefined method WDTTools::getRemoteInformation() in /home4/tricouu6/public_html/wp-content/plugins/reportbuilder/reportbuilder.php:397
    Stack trace:
    #0 /home4/tricouu6/public_html/wp-includes/class-wp-hook.php(294): WDTReportBuilderPlugin::wdtCheckUpdateReport(Object(stdClass))
    #1 /home4/tricouu6/public_html/wp-includes/plugin.php(212): WP_Hook->apply_filters(Object(stdClass), Array)
    #2 /home4/tricouu6/public_html/wp-includes/option.php(1931): apply_filters('pre_set_site_tr...', Object(stdClass), 'update_plugins')
    #3 /home4/tricouu6/public_html/wp-includes/update.php(354): set_site_transient('update_plugins', Object(stdClass))
    #4 /home4/tricouu6/public_html/wp-includes/class-wp-hook.php(292): wp_update_plugins('')
    #5 /home4/tricouu6/public_html/wp-includes/class-wp-hook.php(316): WP_Hook->apply_filters('', Array)
    #6 /home4/tricouu6/public_html/wp-includes/plugin.php(484): WP_Hook->do_action(Array)
    #7 /home4/tricouu6/public_html/wp-admin/admin.php(374): do_action('load-plugins.ph...')

  • [deleted] replied

    Hi Barbara

    Thank you for reaching out to us.

    Please note that Report Builder is an add-on for wpDataTables and requires its full version to run, so you will not be able to use it with your Lite version.

    Forminator Forms plugin needs to be installed together with the integration for Forminator Forms which you have already installed, in order to use it properly.

    I hope this helps, do let us know if you need any further assistance.