Hey everyone!
With the Labour Day holidays coming up, we’d like to let you know about our upcoming working hours:
Thursday, May 1st: Our team will be off during Labour Day.
Friday, May 2nd: We'll also be off for an extended holiday break.
We’ll be back on Monday, May 5th, ready to respond to all messages received during this time.
In the meantime, if you need help, feel free to:
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Use the support widget on the bottom right of our websites (Amelia and wpDataTables) — our AI-powered assistant is available 24/7 and can help with many common questions.
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Visit our documentation, articles, or YouTube channels for quick answers and step-by-step guides.
https://www.youtube.com/@AmeliaWordPressBookingPlugin/videos
https://www.youtube.com/@wpDataTables/videos
Thank you for being so understanding, and we hope you enjoy the long weekend!
When clients, make a booking reservation, they receive a mail for wordpress with a wordpress URL to put a new pasword, but, they dont receibe the amelia mail with customer url access.
I need to solve this please.
Hi, Jose!
Sorry for the delayed response, we don't work on weekends.
And thank you for choosing Amelia.
These emails that your Customers receive are coming from WP (because you enabled the "Automatically create Amelia Customer user" option in Amelia -> Settings -> Roles Settings -> Customer).
The link to the Customer panel should be added to the Appointment approved notification, so after the first booking is made, a Customer will be able to access the Panel. The Customer Panel Access notification is being sent out only if a Customer requests a password change.
Also, if you test the Customer Panel, you have to log out from your Admin account, to book a test appointment with an email address that wasn't used for any Amelia's User before, and then you will be able to receive Appointment Approved notification with the link and access the Panel. The link is a token, so it changes depending on the User, that's why you can't test it under your WP Admin user. And it'll be even better if you test the Panel in incognito mode.
Best Regards.