We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
When clients, make a booking reservation, they receive a mail for wordpress with a wordpress URL to put a new pasword, but, they dont receibe the amelia mail with customer url access.
I need to solve this please.
Hi, Jose!
Sorry for the delayed response, we don't work on weekends.
And thank you for choosing Amelia.
These emails that your Customers receive are coming from WP (because you enabled the "Automatically create Amelia Customer user" option in Amelia -> Settings -> Roles Settings -> Customer).
The link to the Customer panel should be added to the Appointment approved notification, so after the first booking is made, a Customer will be able to access the Panel. The Customer Panel Access notification is being sent out only if a Customer requests a password change.
Also, if you test the Customer Panel, you have to log out from your Admin account, to book a test appointment with an email address that wasn't used for any Amelia's User before, and then you will be able to receive Appointment Approved notification with the link and access the Panel. The link is a token, so it changes depending on the User, that's why you can't test it under your WP Admin user. And it'll be even better if you test the Panel in incognito mode.
Best Regards.