We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
So on the customer's end, they receive an email and cannot click the text "link" which should set up their password. Looking at it deeper I see that there's no shortcode to "link" so where should the customer be directed to exactly?
Hi, Calvin!
Thank you for choosing Amelia.
When a Customer books an appointment, their profile is created, and they need to configure their password. In order to do that, you need to include %customer_panel_url% placeholder in Appointment Approver and/or Appointment Pending email notification (not in the Customer Panel Access notification since this one is made for the password change).
After they receive an email that their appointment is booked, they will see the link to log into the Customer Panel, and the first time they visit that link, they will enter the password which they will later use to log into the panel.
Please note: If you don't enable "Automatically create Amelia Customer user" in Amelia settings/Roles/Customer; the plugin will not create a WordPress user role, so the Customers won't have access to the back-end.
Also, if you test the Customer Panel, you should book a test Appointment with an email address that wasn't used for any Amelia user before. You should access the Panel being logged out from the WP. Only then the links and the Panel itself will work correctly.
Hope that will help.
Best Regards.