Hey everyone!
With the Labour Day holidays coming up, we’d like to let you know about our upcoming working hours:
Thursday, May 1st: Our team will be off during Labour Day.
Friday, May 2nd: We'll also be off for an extended holiday break.
We’ll be back on Monday, May 5th, ready to respond to all messages received during this time.
In the meantime, if you need help, feel free to:
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Use the support widget on the bottom right of our websites (Amelia and wpDataTables) — our AI-powered assistant is available 24/7 and can help with many common questions.
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Visit our documentation, articles, or YouTube channels for quick answers and step-by-step guides.
https://www.youtube.com/@AmeliaWordPressBookingPlugin/videos
https://www.youtube.com/@wpDataTables/videos
Thank you for being so understanding, and we hope you enjoy the long weekend!
So on the customer's end, they receive an email and cannot click the text "link" which should set up their password. Looking at it deeper I see that there's no shortcode to "link" so where should the customer be directed to exactly?
Hi, Calvin!
Thank you for choosing Amelia.
When a Customer books an appointment, their profile is created, and they need to configure their password. In order to do that, you need to include %customer_panel_url% placeholder in Appointment Approver and/or Appointment Pending email notification (not in the Customer Panel Access notification since this one is made for the password change).
After they receive an email that their appointment is booked, they will see the link to log into the Customer Panel, and the first time they visit that link, they will enter the password which they will later use to log into the panel.
Please note: If you don't enable "Automatically create Amelia Customer user" in Amelia settings/Roles/Customer; the plugin will not create a WordPress user role, so the Customers won't have access to the back-end.
Also, if you test the Customer Panel, you should book a test Appointment with an email address that wasn't used for any Amelia user before. You should access the Panel being logged out from the WP. Only then the links and the Panel itself will work correctly.
Hope that will help.
Best Regards.