We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
a few hours ago i published a lot of new events by dublicate one event and just changed the time for the next one. Around 20 new clients booked the events, everything runs well, suddenly clients could not book anymore.
Also i was not able to change the existing events.
Anyone who knows whats going on?
Regards, Ronja
Screenshots
Hi, Ronja!
Sorry for the delayed response, we don't work on weekends.
It looks like a conflict with another plugin. Could you please try to deactivate all other plugins except for Amelia and see if the issue was resolved. If so, please start activating plugins one by one until you find the problematic one.
If that doesn't help, please provide us with a temporary WP Admin login, so we will be able to look into the issue from the inside.
Best Regards.
Hi, Ronja!
Thank you for letting me know.
Yes, we recently got a few tickets on this issue, so we figured out that it can be fixed by modifying a value in the database.
Please feel free to contact us if you have any other questions.
Best Regards.