FINAL DAYS FOR SUPPORT ON THIS PLATFORM

As mentioned through banners and newsletters, starting Sunday (June 1st), we're transitioning to a new support system that will be available through your store accounts (for premium/paid users) or directly on our product websites – Amelia, wpDataTables, and Report Builder (for pre-purchase questions) through a support widget in the bottom right corner.

Starting June 1st, you’ll no longer be able to reply to existing tickets or open new ones on this platform. Instead, please use the "Submit a Ticket" option, which will redirect you to the right page where you can easily reach out to us.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2787328
New user role
Closed

Comments

  •  4
    Bram started the conversation
    May 26, 2021 at 6:49pm

    Hi, 
    I'd like to see a new user role when assigned to a user, this user can read, move or cancel all appointments. 

    Example: A group of doctors working together and sharing one receptionist. At this moment I would need to make the receptionist an Amelia manager, however, I don't think she needs to be able to change employee, service or global settings. 

    This user should be able to, when a client calls:
    - Cancel an appointment
    - Make an appointment via the backend
    - Inform a user how late his appointment is when forgotten.

    I think this would be a very interesting feature which is overall not very hard to implement. 

    I also added it via the feature requests. However, I did some suggestions in the past, but I never see them appearing in the list. That's why I'd like to add it here as well and ask also what's going wrong with my other feature requests. 

    Thank you for considering! 
    Laurent

  • [deleted] replied
    May 27, 2021 at 12:38pm

    Hello Laurent,

    thank you for reaching out to us!smile.png

    Thank you for the suggestions; you can also change the capabilities of user roles, by installing the User Role Editor plugin for WordPress.

    However, I am concerned about your request on the Feature page - it should be visible. I have sent the inquiry to my colleagues, to check why this may have happened and how we can make it "appear", so I will contact you back regarding it, if you don't mindsmile.png

  •  4
    Bram replied
    May 27, 2021 at 12:43pm

    Hi, 


    That's great. Thx for checking.


    However... Using user role editor there are a lot op problems (I had earlier tickets about this). 

    For example: After an Amelia Update, the user role loses some rights again. 


    But... all of this isn't very urgent. However... Could you please take a look at my ticket #2786336 ? This is a very urgent question (critical ussage), where I'm waiting for some days now. Thx!


    Thx!

    Laurent