FINAL DAYS FOR SUPPORT ON THIS PLATFORM
As mentioned through banners and newsletters, starting Sunday (June 1st), we're transitioning to a new support system that will be available through your store accounts (for premium/paid users) or directly on our product websites – Amelia, wpDataTables, and Report Builder (for pre-purchase questions) through a support widget in the bottom right corner.
Starting June 1st, you’ll no longer be able to reply to existing tickets or open new ones on this platform. Instead, please use the "Submit a Ticket" option, which will redirect you to the right page where you can easily reach out to us.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello. Im trying to add a placeholder cancel link in the email which is received when my clients are booking an appointment.
I 've created a page which it says " Your cancellation has been completed" and I've added it into the "Cancel Appointment Link" but it doesn't get cancelled.(attached)
If i let the link as it is it works perfectly but it directs my clients at my homepage and i dont want this.
Thank you , Konstantinos.
Hello Konstantinos
Do you maybe have Customer Panel configured? If you do, the cancellation URL placeholder will take your customers to the panel, where they need to manually cancel the appointment from the list.
If you don't have the Customer Panel configured, this could be a bug we haven't encountered yet, so in that case, please provide me a temporary wp-admin (administrator) user, so I can log in, and take a look.
Please note that this is a public ticket, so make sure to enable the PRIVATE response when pasting credentials.
Kind Regards,
Aleksandar Vuković
[email protected]
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Hi again Konstantinos
Sorry for the late response!
Tell me, do emails work for you? I booked an appointment for June 8th, and never got an email. Interestingly enough, though, the TEST email works fine. I wasn't able to replicate the issue locally, so it might be an isolated issue, but please test this by booking an appointment from the front-end (using incognito mode), and let me know if emails work for you or not.
There was a space in the hyperlink, so " %appointment_cancel_url%" instead of "%appointment_cancel_url%". This could lead to the cancellation URL redirecting the customers to the home page instead of the cancellation URL page since URL's can't recognize spaces.
Please test this, and let me know.
Kind Regards,
Aleksandar Vuković
[email protected]
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Hi again Konstantinos.
The plugin doesn't allow you to add the direct URL to the cancellation page, as that is only a page that contains the message that the plugin has been canceled. There's more to that placeholder, and it includes the actual cancellation command.
So, if you want to add the actual address (https://www.bootcampfitnesstudio.gr/cancelled/), when you add it, select it with your mouse, and then click on the chain icon in the top menu. That creates a hyperlink, and the link behind it should not be an actual link, but %appointment_cancel_url%, so like this:
Kind Regards,
Aleksandar Vuković
[email protected]
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Hello,
still doesn't work.
Could you please login with the passwords that i provided to you and fix it?
Thank you.
Hi again Konstantinos
You left the wrong URL in Amelia Settings/Notifications/Successful Cancellation Redirect URL
I changed it to https://www.bootcampfitnesstudio.gr/cancelled/, so it should work fine now. Please check and let me know.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables