We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Dear,
Since last update none of the created charts on my pages show (note pages ar not public for you to see, you need to be logged in to our site)
I can manage, create and see them when I administer the site.
I tried creating a complete new one on current version 3.4.3 and I use elementor to insert the widget and correct graph - but nothing appears.
What can you suggest?
Dimitri
Hi Dimitri
Thank you for reaching out to us.
Please try deactivating the plugin and clearing the website and browser cache, this should solve the issue.
If the issue is still there please provide us with a temporary WP-admin (administrator) user for your site where this happens, link to the front-end where we can see this behavior, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
HI,
Purging cache and deactivate/activate did not resolve the issue.
Temporary access is a way out but not according to our policies.
Dimitri
Unfortunately we are not able to solve the issue if we cannot identify what is causing it, and for that we need to have a look inside.
One more thing I can suggest is checking if you have any issues in your console.
You most likely have an older version of jQuery installed on your website. Please download the file attached to my response, and replace it in /wp-content/plugins/wpdatatables/assets/js/wpdatatables/ folder.
Then go to wpDataTables settings/Custom JS and CSS/ and turn off the Minify option at the end of the page. Delete cache, and test again. Please let me know if it works. We need to make sure that all cases are covered, so if you let us know that this works, we'll send it to our Q/A's and after that, we'll add it to the plugin.