FINAL DAYS FOR SUPPORT ON THIS PLATFORM

As mentioned through banners and newsletters, starting Sunday (June 1st), we're transitioning to a new support system that will be available through your store accounts (for premium/paid users) or directly on our product websites – Amelia, wpDataTables, and Report Builder (for pre-purchase questions) through a support widget in the bottom right corner.

Starting June 1st, you’ll no longer be able to reply to existing tickets or open new ones on this platform. Instead, please use the "Submit a Ticket" option, which will redirect you to the right page where you can easily reach out to us.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2785906
Issues with Packages
Closed

Comments

  •  8
    Christian started the conversation
    May 25, 2021 at 12:22pm

    Hello,

    I recently purchased Amelia Pro, and I found two missing critical features in packages. 

    First, when a client books and then cancels a package appointment, the total number of available appointments remains the same (i.e., the client losses that appointment). The customer should have the option to book the cancelled appointment at a later date instead of losing it forever. 

    Second, uploading a document is a mandatory field for me. However, the customer doesn't have the option of uploading any documents when booking the appointments (package) from the customer panel.

    Third, the words are sometimes broken up into different lines in the customer panel. For example, "Hello" is broken up into "H

     ello".

    How can I address these issues?

  •   [deleted] replied privately
  •   Christian replied privately
  • [deleted] replied
    June 1, 2021 at 2:50pm

    Hi Christian,

    thank you for this; I must apologize for the delay, as we don't work on weekends, and we are releasing a new project at the moment, so developers are a bit overwhelmed.

    Please check as I have not received anything still (no emails with credentials).

  •   Christian replied privately
  • [deleted] replied
    June 3, 2021 at 9:14am

    Hi Christian,

    thank you so much!

    I think we can fix the wording; unfortunately, when I go to the customer panel I have no packages, I would have to book one (which requires purchasing). Is there any chance that you can book a package in my place, as they require payment, because the developer would need the page to show the broken words, in order to make a solution.

    For the cancelled appointments in packages to be able to be rescheduled instead of lost, I reached out to the team; this was requested, but not from a lot of clients - if I get any feedback soon about the implementation of this feature I will let you knowsmile.png