Hi, how do I fully cancel / remove and refund a purchase?
A customer bought a package (1 session, 3 sessions or 10 sessions) through Amelia + WooCommerce. Then calls me and asks to cancel the entire purchase (not just 1 appointment) and get a refund. Then there are 2 options:
1. Customer front end environment, customer cancels booking. Then I go to WooCommerce and refund.
2. I go to Amelia en delete the booking, then go to WooCommerce and refund.
But even if I delete the payment under "Finance" and refund the WooCommerce order, still in the customer front end environment, the customer sees the booking, and can still schedule appointments.
So how do I cancel someone's entire purchase in Amelia so that they can't book more appointments?
Or is there a better refunding method with WooCommerce and Amelia?
This is a major limitation of Packages in Amelia, and our developers have this as a priority for the upcoming trimester. I can't say when it will be fixed, but I do hope that it will be in the next update.
At the moment, you can't cancel the entire package, and you can't disable the customer from booking other appointments, remaining in the package, through Amelia.
You would need to find the ID of the customer in the wp_amelia_users database table (wp_ is the default database prefix, but on your end, it could be anything, so look for your_prefix_amelia_users table). There, you only need to find the ID of your customer, and then go to wp_amelia_packages_to_customers database table. Find the package related to this customer, and delete that row. That should remove the package from this customer's profile, and they won't be able to book any more appointments.
A refund option within Amelia still doesn't exist, but that is also something our developers have in their "to-do" list. I sincerely apologize for this inconvenience.
I hope that it will be included in the next update (scheduled in about a week), but I don't believe they'll be able to squeeze that in that update.
If it's not included in the next update, our developers say that it will definitely be in the one after that. We tend to release an update every 2 weeks, unless there are some issues in the development.
It shouldn't take 3 months. I see that happening only if there's some major flaw in the development process that totally messes up the plugin, but that's not likely to happen.
Hi, how do I fully cancel / remove and refund a purchase?
A customer bought a package (1 session, 3 sessions or 10 sessions) through Amelia + WooCommerce. Then calls me and asks to cancel the entire purchase (not just 1 appointment) and get a refund. Then there are 2 options:
1. Customer front end environment, customer cancels booking. Then I go to WooCommerce and refund.
2. I go to Amelia en delete the booking, then go to WooCommerce and refund.
But even if I delete the payment under "Finance" and refund the WooCommerce order, still in the customer front end environment, the customer sees the booking, and can still schedule appointments.
So how do I cancel someone's entire purchase in Amelia so that they can't book more appointments?
Or is there a better refunding method with WooCommerce and Amelia?
Hey, Liv.
This is a major limitation of Packages in Amelia, and our developers have this as a priority for the upcoming trimester. I can't say when it will be fixed, but I do hope that it will be in the next update.
At the moment, you can't cancel the entire package, and you can't disable the customer from booking other appointments, remaining in the package, through Amelia.
You would need to find the ID of the customer in the wp_amelia_users database table (wp_ is the default database prefix, but on your end, it could be anything, so look for your_prefix_amelia_users table). There, you only need to find the ID of your customer, and then go to wp_amelia_packages_to_customers database table. Find the package related to this customer, and delete that row. That should remove the package from this customer's profile, and they won't be able to book any more appointments.
A refund option within Amelia still doesn't exist, but that is also something our developers have in their "to-do" list. I sincerely apologize for this inconvenience.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Wow.. that is definitely a major limitation, basically that plus vouchers not working with packages make them quite unusable to be honest..
Can you give an estimate in weeks / months?
I really don't have an ETA.
I hope that it will be included in the next update (scheduled in about a week), but I don't believe they'll be able to squeeze that in that update.
If it's not included in the next update, our developers say that it will definitely be in the one after that. We tend to release an update every 2 weeks, unless there are some issues in the development.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Oh okay that's totally cool, I was thinking of 3 months :)
It shouldn't take 3 months. I see that happening only if there's some major flaw in the development process that totally messes up the plugin, but that's not likely to happen.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables