We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi there,
I have installed WPML on my website to translate my whole website fro Dutch (base language) to English. The plugin itself is already perfectly translated. However: all event names en all locations are not translated. That's because they are not in the PO file but they differ per event.
How can I get them translated? WPML cannot edit individual events (whereas it can edit individual pages, taxonomies, etc.).
Hope to hear from you soon!
Best regards,
Remko
Hi,
A small addition: I just found the translation function in Amelia. However: this does not work when switching to English language with help of WPML. The strings still remain in Dutch.
What is the exact trigger for Amelia to show strings in a different language?
Hi Remko,
thank you for reaching out to us!
With our multitranslation feature, Amelia will pull the translation on the front end once a customer with specific language set in their WordPress opens it.
So, for example, if you used it on Service Name, and you added translations for Dutch, customer who has their WP language setting set to Dutch, will see the Service Name in Dutch.
Also, since you are using WPML please make sure that the page is showing the translation accordingly to the URL language indicator (for example Dutch language cannot show if it's /en in the URL).
Hello Ivana,
The website I have installed both WPML and Amelia on do not allow logged in users. Therefore a visitor has no Wordpress default language.
All English pages are using the /en/ in the URL.
Could you please check https://basis.yourwebcreations.nl/en/facilities/ and elaborate on how I can potentially fix this issue? Same goes for emails being sent: they should also be sent in English language as well.
Hi Remko,
thank you for specifying.
There isn't much that can be found on the frontend unfortunately, so please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Hi Remko,
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets.
I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
I have requested assistance from a developer as there is no inconsistency that I can see in translation settings; so I will contact you back shortly with a solution.