Hello Christien

At the moment canceling or rejecting an appointment doesn't trigger an automatic refund.

In Amelia Settings/Payments, you can add descriptions and metaData, which could help you determine which customer booked which appointment, and match it to the order ID. It's not possible to include any placeholders or info that's coming outside Amelia. The plugin sends data to WooCommerce, Stripe, and PayPal, but it doesn't pull any info from it.

I'll forward this to our development team, but I'll kindly ask you to add it as a feature suggestion on this page. Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.

Our management has recently discussed the auto-refund option in Amelia, so hopefully, it will be implemented relatively soon. It could be within a month, but it could be more, I really can't say.

All I can say is that it's been acknowledged by our management and that we will work on it.