We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello, I am having issues connectioning a separate DB connection on wpDataTables to my SQL (MySQL 5.7) hosted on GCP. I had no issues doing so with an SQL from digital ocean, but it appears GCP is a bit harder. I have created a username specifically for my site connection, and am using the correct credentials, and have even added my website's IP to my allowed connections in GCP SQL settings.
Thanks in advance,
Ryan Hoy
www.bid-hq.net
Hello Ryan
Thank you for your purchase, and sorry for the late response.
I don't believe wpDataTables will be able to connect to GCP. It is basically a platform, not a separate database, so I don't know if you would be able to provide details just for the database of GCP.
At the moment, you can only connect MySQL, MSSQL and PostgreSQL databases with wpDataTables. I will reach out to our developers again, but I don't believe there's a solution for this, unfortunately.
Kind Regards,
Aleksandar Vuković
[email protected]
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