FINAL DAYS FOR SUPPORT ON THIS PLATFORM

As mentioned through banners and newsletters, starting Sunday (June 1st), we're transitioning to a new support system that will be available through your store accounts (for premium/paid users) or directly on our product websites – Amelia, wpDataTables, and Report Builder (for pre-purchase questions) through a support widget in the bottom right corner.

Starting June 1st, you’ll no longer be able to reply to existing tickets or open new ones on this platform. Instead, please use the "Submit a Ticket" option, which will redirect you to the right page where you can easily reach out to us.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2782794
Amelia Manager Dashboard User name of Customar
Closed

Comments

  •   Lorenzo started the conversation
  • [deleted] replied
    May 24, 2021 at 8:53pm

    Hi, Lorenzo!

    Sorry for the delayed response, we don't work on weekends.

    The "unknown name" on the dashboard usually indicates that you tested the plugin while still logged in with your account, so when you entered the customer details, they were saved under your user ID in the database. At the moment, the only way to change that would be to access your database (via PHPMyAdmin or any other database administration tool), and access wp_amelia_users table.

    Please note that “wp_” is the default database prefix, but it is possible that you have a different one. So you’re looking for the table “your_prefix_amelia_users”.

    When you access that table, find the name that is displayed in the dashboard, clicks on “Edit” in that row, and simply change the details there:

    61OxLFzp3Hnx-RQRFKb3F9naSxrVtU6W12dRh8JFR7O9DI8a-eKVuxxKXfyc3fBp68KsVG3vSVjryvZbCufRgtGshyGXLlyKh9DtE1vHi2QDiRrRUQajuRWQn_dJWP50J3SI4Krd

    Hope that will help.

    Best Regards. 

  • Lorenzo replied
    May 26, 2021 at 12:51pm
    Hi, thanks for the reply.
So, I solved the problem.
I had in the DB the values "manager" and "17" in the "type" column and "externalId" in the wp_amelia_user table
on the customer in question.
I set "Customer" and "null" and the problem is solved.
Thank you


  • [deleted] replied
    May 26, 2021 at 1:00pm

    Hi, Lorenzo!

    Thank you for sharing your solution with us.

    I'm glad to hear the issue was resolved.

    Please feel free to contact us if you have any other questions.

    Best Regards.