We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I wanted to know if the customer has a way to cancel his reservation somewhere
Hi Marco,
thank you for reaching out to us; I apologize for the later response, as we don't work on weekends.
Yes, you can allow the customer to cancel and reschedule their appointments in the Customer Panel.
Please let me know if you have further questions.
So he can do it only if I create his account section, login etc. I don't want to implement that section because it becomes heavy for the client. Is there no other way? Like a link to send in the order confirmation email?
Hi Marco,
thank you for the kind reply.
The account isn't created by anyone actually, as that kind of managing would be quite hard to maintain for all the "customer profiles".
Instead, when you set 1 Customer Panel, it's for everyone.
Customer receives a unique link to the panel, which pulls only that customer's information into the panel. Password is set and changed by the customer only, so it's not an obligation for the client to worry about customer accounts, as they don't exist; it's just a panel that pulls out specific customer's appointment information depending on who logs in.
So do I need to create a page with the customer account shortcode? and put a link to that page in the email to cancel? but without login how do your data come out?
Hi Marco,
thank you for the kind reply!
I apologize for the later response, as we don't work on weekends.
If you only need the cancellation link without the panel, you can go to WordPress > Pages, create a new Page, copy it's URL, go to Amelia > Settings > Notifications, and paste it into the field Successful Cancellation URL. Once the link in the email is clicked, appointment will be cancelled and client will be taken to this page.