Hey everyone!
With the Labour Day holidays coming up, we’d like to let you know about our upcoming working hours:
Thursday, May 1st: Our team will be off during Labour Day.
Friday, May 2nd: We'll also be off for an extended holiday break.
We’ll be back on Monday, May 5th, ready to respond to all messages received during this time.
In the meantime, if you need help, feel free to:
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Use the support widget on the bottom right of our websites (Amelia and wpDataTables) — our AI-powered assistant is available 24/7 and can help with many common questions.
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Visit our documentation, articles, or YouTube channels for quick answers and step-by-step guides.
https://www.youtube.com/@AmeliaWordPressBookingPlugin/videos
https://www.youtube.com/@wpDataTables/videos
Thank you for being so understanding, and we hope you enjoy the long weekend!
I wanted to know if the customer has a way to cancel his reservation somewhere
Hi Marco,
thank you for reaching out to us; I apologize for the later response, as we don't work on weekends.
Yes, you can allow the customer to cancel and reschedule their appointments in the Customer Panel.
Please let me know if you have further questions.
So he can do it only if I create his account section, login etc. I don't want to implement that section because it becomes heavy for the client. Is there no other way? Like a link to send in the order confirmation email?
Hi Marco,
thank you for the kind reply.
The account isn't created by anyone actually, as that kind of managing would be quite hard to maintain for all the "customer profiles".
Instead, when you set 1 Customer Panel, it's for everyone.
Customer receives a unique link to the panel, which pulls only that customer's information into the panel. Password is set and changed by the customer only, so it's not an obligation for the client to worry about customer accounts, as they don't exist; it's just a panel that pulls out specific customer's appointment information depending on who logs in.
So do I need to create a page with the customer account shortcode? and put a link to that page in the email to cancel? but without login how do your data come out?
Hi Marco,
thank you for the kind reply!
I apologize for the later response, as we don't work on weekends.
If you only need the cancellation link without the panel, you can go to WordPress > Pages, create a new Page, copy it's URL, go to Amelia > Settings > Notifications, and paste it into the field Successful Cancellation URL. Once the link in the email is clicked, appointment will be cancelled and client will be taken to this page.