Hey everyone!
With the Labour Day holidays coming up, we’d like to let you know about our upcoming working hours:
Thursday, May 1st: Our team will be off during Labour Day.
Friday, May 2nd: We'll also be off for an extended holiday break.
We’ll be back on Monday, May 5th, ready to respond to all messages received during this time.
In the meantime, if you need help, feel free to:
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Use the support widget on the bottom right of our websites (Amelia and wpDataTables) — our AI-powered assistant is available 24/7 and can help with many common questions.
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Visit our documentation, articles, or YouTube channels for quick answers and step-by-step guides.
https://www.youtube.com/@AmeliaWordPressBookingPlugin/videos
https://www.youtube.com/@wpDataTables/videos
Thank you for being so understanding, and we hope you enjoy the long weekend!
Hi, we have bought this plugin as it works well for what we need and also can integrate with SMS messaging.
We have stumbled across a slight issue in that we have set up so that the payment goes through to woocommerce, we also have the FirstData Connect Woocommerce plugin installed.
When we go through to the payment section, it doesn't seem to connect to the payment gateway, just goes to the home page.
There seems to be an error 'failed (13: Permission denied)' showing.
Can anyone advise a work around?
Many thanks
Hello Andy
Thank you for your purchase.
The payment methods in WooCommerce shouldn't make any difference with the booking procedure. If, when you click on "Complete", you're not taken to the Cart page, please go to WooCommerce setting/Advanced settings, and make sure the proper page has been selected in the Cart dropdown.
If that doesn't work, please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Aleksandar Vuković
[email protected]
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Hi again Andy
Sorry for the late response, we had a lot of tickets last week, and I didn't get to yours in time. Since we don't work during weekends, I only saw the ticket now.
I see that you disabled Amelia, so I was not able to test the behavior. I didn't want to enable the plugin without your consent, so if you could please re-enable it, and post it on the home page, I'll gladly test it and see what's going on.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables