Hi,

We recently had an order come from international client, which the booking showed up in our system at a time not supported by us.

Troubleshooting the issue, I have tried to spoof timezone on my system.  See attached images.

"Show booking in local timezone" is on and browser is set to foreign timezone ->  The system says "slot is not available"

"Show booking in local timezone" is off and browser is set to foreign timezone -> The booking works.

What is going on here?

Thanks for looking into this.

The issue with the client in the USA is a real client, based in the USA.  "Book in local timezone" was off.

This is what happened:

• He booked an appointment for 10am on 7 July
• Stripe payment was processed
• No notification was sent to the client or to the employee
• I looked through the bookings and found the booking in question showed up at 12am the following day (I was assuming that was US time, but maybe it's actually some random time)
• The 10am timeslot in question did not get reserved on the front end

The same client since booked again with a different practitioner - and had similar issue. 

• Booked for Saturday, 29th at 10 AM
• Stripe payment processed.
• No notifications were sent.
• This time the booking did not show up at all in the system.

The main symptom reported by the client is that "I received no email confirmation"

The main symptoms reported by the employee are "Payment was made, but I received no email confirmation and the booking did not show up in the system, I had to add him manually"

The client's name is Roman Solodoff - but if you find bookings for him in the system now, it is because they were added manually by the employee.

This is the Stripe confirmation that came through on his first booking:

 Congratulations Soul Therapies!
 You've just received a payment through Stripe.
 Payment
 A$185.00 — Roman Solodoff with email: [email protected], booked: Shamanic Healing, for: 7 July, 2021 10:00 am
Metadata
 Customer — Roman Solodoff
Email — [email protected]
Phone — +19727951431
Booking Date — 7 July, 2021 10:00 am 

If you want to try a test booking you can do so without payment at 

...

-=- Although I am not sure if this is helpful as it doesn't have the Stripe connected for this service.

I appreciate this is a weird one for you to troubleshoot..  Hopefully the above info can help somehow.

Thanks, Gareth.

Hi I found out from the business owner that he used to have bookings from the US a year ago with a different client and they worked OK.

I also got this information from Roman, the client who is having the trouble:

I'm pretty sure I was on a Mac (brand new laptop), using Safari browser. Safari version Version 14.0.2 (16610.3.7.1.9)

I use MacOS Big Sur

MacBook Pro (13-inch, M1, 2020)

CHip: Apple M1

I did not use incognito mode but what I did use -- my safari has this feature where I can save the credit card number and it uses my fingerprint to automatically enter it into a website and I'm pretty sure I used that feature to enter this information into your site.

Hi, sorry for the late reply, I've been moving house.

I checked the API version and it is :

2018-07-27

Should I update it to the latest version?  do you think that will fix the issue?

The client, Roman, was able to make a booking using Edge and manually entering the card number..  

"tried booking today from my PC and it wouldn't allow it through if I used the Google Chrome feature that saves the CC info and enters it automatically. Unlike doing it on a Mac though, it just wouldn't let it go through at all. I use that Chrome feature all the time so that I don't have to reenter CC info.

Once I used Microsoft Edge and entered the CC manually, everything worked fine. Got the link and everything.

So it seems like the issue is caused by saved cards entered by the browser automatically -- in both Safari and Google Chrome so they may want to look into that."

Also we had another client with same issue, this time located in Australia..  So maybe not a timezone thing at all!

 A$120.00 — Mitch Williams with email: [email protected], booked: Energy Reading 60min, for: 6 June, 2021 11:10 am

Stripe took payment but booking was not made in the system.

The client said:  "The payment was made through my phone on google Chrome. The information was entered manually, no incognito mode was used and it was in Melbourne, Australia. "

Hi,

I did not hear back from you as promised and the ticket was closed.

I updated the Stripe API version and the issue persists. 

We had the same problem with another booking from client Roman,

Stripe received the payment but notification was not sent to Roman or the Employee.  The booking did not show up in Amelia.

 Site is on Amelia v3.2

Stripe Payment - 

A$185.00 — Roman Solodoff with email: [email protected], booked: Shamanic Healing, for: 18 July, 2021 10:00 am 

Metadata 
Customer — Roman Solodoff
Email — [email protected]
Phone — +19727951431
Booking Date — 18 July, 2021 10:00 am 

He is using Visa

Hi Aleksandar, as the client described, he is using the built-in Chrome feature.  

Hi Aleksandar,

The sequence of events the last time this happened was :

1. The customer makes the booking.
2. Stripe takes the payment.
3. The customer gets no email notification, the employee gets no email notification.  No booking is made in the system.
4. After this happens, my client who runs the business is contacted by the customer and makes the booking manually.

I will try the new version when I see it up. 

Thanks, Gareth.

I don't see any updates available in wp-admin or anywhere on your website to log in to download. 

Where do I download the new version from?

Thanks, Gareth.

Thanks, sorry for such a dumb question, the update did not show in Wordpress Dashboard yesterday but today it did.  

Thanks for checking in,

We've not had a booking yet from the clients who had this issue, but when we do I'll update you.

Regards,

Gareth.

Hi Aleksandar,

Unfortunately we have had this issue happen again with a new client.

She made the booking, stripe took payment but no one got emails and no booking was made in Amelia.

 
Payment
A$185.00 — Anna Vranes with email: [email protected], booked: Shamanic Healing, for: 7 September, 2021 11:45 am

Metadata
Customer — Anna Vranes
Email — [email protected]
Phone — +61414405527
Booking Date — 7 September, 2021 11:45 am 

Additonal Client Info

> 1) the operating system and device used to make the booking :  Iphone
> 2) is this an Australian or international credit card? :   Australian
> 3) did you use incognito mode on your browser during the booking process? :   yes
> 4) what browser did you use? :    google chrome 

Kind Regards, Gareth.

Hi Aleksandar,

You're right I confirmed with my client that the appointment was created and just the emails weren't sent.

Thanks,

Gareth.

I have added the new plugin and cron job.

FYI  I got this message after I deactivated Amelia and tried to delete it.

"You cannot delete a plugin while it is active on the main site."

I deleted the files manually.

Will update you if we see the issue again.

Thanks,

Gareth.

Oh dear.. This ticket is way deep.  I don't want to try and explain the whole thing to a new person again.

Can I speak with Aleksandar?  He seemed to be on top of the issue.

It's not in the spam.  Amelia is not sending the email notifications sometimes.  Nothing shows up in cron queue.

If you look at the ticket history, I was provided with a modified version of Amelia to install along with that cron job to see if it would rectify the situation.

Sorry but you misread this situation.  I know what cron is and don't need an explanation.

We have the regular Amelia cron job installed which works.  

The issue as it stands - when I was last in communication with Aleksandar - is that notifications ocassionaly are not sent from Amelia.  Stripe takes the payment, booking shows in system but notification is not sent.  

So I was given a modified version of Amelia from Development Team to try - which is attempting to re-send these unsent notifications using A SECOND, different cron job - which i posted before.   NOTE THE ENDPOINT:  "/notifications/undelivered/send"  .. it's a different cron job related to this modified version of Amelia.

The developers need to know that the modified version has not fixed the issue.

Please pass that on.

Hi Ivana,

I installed the version you uploaded in your last reply and none of the Amelia pages would load in WP Dashboard.  We have reverted to v 4.1

Regarding the first modified version (of v4.0.1) that was supplied on July 26 - maybe this will help....

I noticed that the "unsent notification" cron task (with endpoint "/notifications/undelivered/send") was fired only once on 11/08.  The cron daemon notification sent to my server shows this was the response:

<h1>Error reconnecting to the database</h1>

<p>This means that we lost contact with the database server at <code>localhost</code>. This could mean your host’s database server is down.</p>
<ul>
<li>Are you sure the database server is running?</li>
<li>Are you sure the database server is not under particularly heavy load?</li>
</ul>
<p>If you’re unsure what these terms mean you should probably contact your host. If you still need help you can always visit the <a href="https://wordpress.org/support/forums/">WordPress Support Forums</a>.</p>

entering the API call on the 4.0.1 version into the browser:   

https://www.soultherapies.com.au/wp-admin/admin-ajax.php?action=wpamelia_api&call=/notifications/undelivered/send

The application could not run because of the following error:

Type: Error
Message: Call to a member function getValue() on null
File: /home/soulther/public_html/wp-content/plugins/ameliabooking-modified/src/Application/Services/Notification/EmailNotificationService.php
Line: 207

#0 /home/soulther/public_html/wp-content/plugins/ameliabooking-modified/src/Application/Commands/Notification/SendUndeliveredNotificationsCommandHandler.php(34): AmeliaBooking\Application\Services\Notification\EmailNotificationService->sendUndeliveredNotifications()
#1 /home/soulther/public_html/wp-content/plugins/ameliabooking-modified/vendor/league/tactician/src/Handler/CommandHandlerMiddleware.php(71): AmeliaBooking\Application\Commands\Notification\SendUndeliveredNotificationsCommandHandler->handle(Object(AmeliaBooking\Application\Commands\Notification\SendUndeliveredNotificationsCommand))
#2 /home/soulther/public_html/wp-content/plugins/ameliabooking-modified/vendor/league/tactician/src/CommandBus.php(62): League\Tactician\Handler\CommandHandlerMiddleware->execute(Object(AmeliaBooking\Application\Commands\Notification\SendUndeliveredNotificationsCommand), Object(Closure))
#3 /home/soulther/public_html/wp-content/plugins/ameliabooking-modified/vendor/league/tactician/src/Plugins/LockingMiddleware.php(36): League\Tactician\CommandBus->League\Tactician\{closure}(Object(AmeliaBooking\Application\Commands\Notification\SendUndeliveredNotificationsCommand))
#4 /home/soulther/public_html/wp-content/plugins/ameliabooking-modified/vendor/league/tactician/src/Plugins/LockingMiddleware.php(66): League\Tactician\Plugins\LockingMiddleware->League\Tactician\Plugins\{closure}()
#5 /home/soulther/public_html/wp-content/plugins/ameliabooking-modified/vendor/league/tactician/src/Plugins/LockingMiddleware.php(45): League\Tactician\Plugins\LockingMiddleware->executeQueuedJobs()
#6 /home/soulther/public_html/wp-content/plugins/ameliabooking-modified/vendor/league/tactician/src/CommandBus.php(62): League\Tactician\Plugins\LockingMiddleware->execute(Object(AmeliaBooking\Application\Commands\Notification\SendUndeliveredNotificationsCommand), Object(Closure))
#7 /home/soulther/public_html/wp-content/plugins/ameliabooking-modified/vendor/league/tactician/src/CommandBus.php(42): League\Tactician\CommandBus->League\Tactician\{closure}(Object(AmeliaBooking\Application\Commands\Notification\SendUndeliveredNotificationsCommand))
#8 /home/soulther/public_html/wp-content/plugins/ameliabooking-modified/src/Application/Controller/Controller.php(107): League\Tactician\CommandBus->handle(Object(AmeliaBooking\Application\Commands\Notification\SendUndeliveredNotificationsCommand))
#9 [internal function]: AmeliaBooking\Application\Controller\Controller->__invoke(Object(Slim\Http\Request), Object(Slim\Http\Response), Array)
#10 /home/soulther/public_html/wp-content/plugins/ameliabooking-modified/vendor/slim/slim/Slim/Handlers/Strategies/RequestResponse.php(40): call_user_func(Array, Object(Slim\Http\Request), Object(Slim\Http\Response), Array)
#11 /home/soulther/public_html/wp-content/plugins/ameliabooking-modified/vendor/slim/slim/Slim/Route.php(281): Slim\Handlers\Strategies\RequestResponse->__invoke(Array, Object(Slim\Http\Request), Object(Slim\Http\Response), Array)
#12 /home/soulther/public_html/wp-content/plugins/ameliabooking-modified/vendor/slim/slim/Slim/MiddlewareAwareTrait.php(117): Slim\Route->__invoke(Object(Slim\Http\Request), Object(Slim\Http\Response))
#13 /home/soulther/public_html/wp-content/plugins/ameliabooking-modified/vendor/slim/slim/Slim/Route.php(268): Slim\Route->callMiddlewareStack(Object(Slim\Http\Request), Object(Slim\Http\Response))
#14 /home/soulther/public_html/wp-content/plugins/ameliabooking-modified/vendor/slim/slim/Slim/App.php(503): Slim\Route->run(Object(Slim\Http\Request), Object(Slim\Http\Response))
#15 /home/soulther/public_html/wp-content/plugins/ameliabooking-modified/vendor/slim/slim/Slim/MiddlewareAwareTrait.php(117): Slim\App->__invoke(Object(Slim\Http\Request), Object(Slim\Http\Response))
#16 /home/soulther/public_html/wp-content/plugins/ameliabooking-modified/vendor/slim/slim/Slim/App.php(392): Slim\App->callMiddlewareStack(Object(Slim\Http\Request), Object(Slim\Http\Response))
#17 /home/soulther/public_html/wp-content/plugins/ameliabooking-modified/vendor/slim/slim/Slim/App.php(297): Slim\App->process(Object(Slim\Http\Request), Object(Slim\Http\Response))
#18 /home/soulther/public_html/wp-content/plugins/ameliabooking-modified/ameliabooking.php(160): Slim\App->run()
#19 /home/soulther/public_html/wp-includes/class-wp-hook.php(303): AmeliaBooking\Plugin::wpAmeliaApiCall('')
#20 /home/soulther/public_html/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters('', Array)
#21 /home/soulther/public_html/wp-includes/plugin.php(470): WP_Hook->do_action(Array)
#22 /home/soulther/public_html/wp-admin/admin-ajax.php(187): do_action('wp_ajax_wpameli...')
#23 {main}