As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
On 21/06/2019 Aleksander said:
You can, however, access PHPMyAdmin, and navigate to wp_amelia_users table. There you can see how other customers are being stored in the database, so if you're able to modify the CSV file so it's columns match the one from the database, you should be able to import that CSV file and update that table which is used to store all Amelia users.
Where can I find PHPMyAdmin?
Or perhaps you now have added an import feature. If not Amelia is a bit useless for us.
Hi Peter,
thank you for reaching out to us
PHPMyAdmin is a WordPress plugin which you can download, for free; it's main function is to allow you to access the database files.
The way my colleague advised is currently the only way to make the import; if you suggested direct CSV import here, users will be able to vote for it and it can be considered in the future. We have a lot of feature requests, the most requested features are in the top of the list and we really try to implement as many new features in each update.
Kind regards.