We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
On 21/06/2019 Aleksander said:
You can, however, access PHPMyAdmin, and navigate to wp_amelia_users table. There you can see how other customers are being stored in the database, so if you're able to modify the CSV file so it's columns match the one from the database, you should be able to import that CSV file and update that table which is used to store all Amelia users.
Where can I find PHPMyAdmin?
Or perhaps you now have added an import feature. If not Amelia is a bit useless for us.
Hi Peter,
thank you for reaching out to us
PHPMyAdmin is a WordPress plugin which you can download, for free; it's main function is to allow you to access the database files.
The way my colleague advised is currently the only way to make the import; if you suggested direct CSV import here, users will be able to vote for it and it can be considered in the future. We have a lot of feature requests, the most requested features are in the top of the list and we really try to implement as many new features in each update.
Kind regards.