Hey everyone!
With the Labour Day holidays coming up, we’d like to let you know about our upcoming working hours:
Thursday, May 1st: Our team will be off during Labour Day.
Friday, May 2nd: We'll also be off for an extended holiday break.
We’ll be back on Monday, May 5th, ready to respond to all messages received during this time.
In the meantime, if you need help, feel free to:
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Use the support widget on the bottom right of our websites (Amelia and wpDataTables) — our AI-powered assistant is available 24/7 and can help with many common questions.
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Visit our documentation, articles, or YouTube channels for quick answers and step-by-step guides.
https://www.youtube.com/@AmeliaWordPressBookingPlugin/videos
https://www.youtube.com/@wpDataTables/videos
Thank you for being so understanding, and we hope you enjoy the long weekend!
The reminder and follow up visit notifications are not going out to the customer nor the employee.
See the attached cron jobs that were added to the server.
Hi, Carmen!
Could you please tell if the rest of the Notifications work fine?
If so, then I can provide you with a guide on how to set crons with the Crontrol plugin (it's the easiest way), just to make sure that the issue isn't coming from the settings. And if that won't work, then the only solution will be to reach out to the hosting provider and ask them if there are any additional settings required for cron jobs.
Best Regards.
Yes. Other notifications without cron settings work.
Hi, Carmen!
Sorry for the delayed response, we don't work on weekends.
As I mentioned before, there are two solutions:
1. We can try to set cron jobs with the Crontrol plugin to make sure that the settings are correct. If that doesn't work, you should reach to your hosting provider.
2. You can reach out to your hosting provider straight away and ask them if there are any additional settings that should be done in order to set a cron job on your WordPress site.
Looking forward to hearing from you.
Both options 1 and 2 were done.
Still having problem not receiving Appointment reminder and appointment follow up.
Hi, Carmen!
Could you please provide us with temporary WP Admin access, so we will look into the issue from the inside? You can post the credentials as a reply to this ticket, just make sure you use private mode.
We don't interfere with any data except for the plugin and, of course, we don't provide login details to a third party.
Best Regards.
Hi, Carmen,
Sorry for the delayed response, we don't work on weekends and then reply to the tickets in the order they were submitted.
Unfortunately, I couldn't find the URL to your site.
Could you please provide me with it as well?
Best Regards.
WildflowerMedical.com
Carmen,
I just realized that your credentials are posted in public and not private mode.
Please delete these comments as soon as possible.
I saved the credentials, so you don't have to send them again.
Best Regards.