We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Dear Team,
let's say I have wpdata tables installed on my site with different charts and tables.
is it possible to allow certain features only to subscribed users? like for example, only subscribed uses can export the data, or use the filters, etc.
best regards.
Hi Ahmed
Thank you for reaching out to us.
Unfortunately it is not possible to select specific features to be available or unavailable based on the user's role.
We do have an editing option where Users see and edit only own data where you can manage which data will be shown to which users, and Editor roles where you can specify which user roles will be able to edit the table.
I hope this helps, do let us know if there is anything else we can assist you with.
Dear,
I couldn't find any time-series chart in your documentation. I tried using the demo account and could create the chart but I had two issues:
1) Dates are sorted from Newest-oldest (I tried changing the sorting in the table, it didn't reflect on the chart)
2) since it's daily data of 2 years, so the dates are conjuncted, I was trying a way to make it look good. like maybe group days of the same month
Hi Ahmed
That is the default behavior of the charts engine, but if you need some custom solution you can check our documentation about wpDataCharts callbacks.
When you are posting on ticket that are not yours or have questions or issues which are not related to the title of the active ticket can you please open a new one, and we will help you there. In that way, issues and questions which are related to different subjects will be in different tickets so other customers or our support agents can find it easily. Our policy is to have one issue or question per ticket because of the reasons that is described already.
Thank you for understanding.
Hello again,
can we add filters to charts? without having the table on the same page. just purely filters for charts
regards.
Hi Ahmed
Unfortunately it is not possible to add just the filters without the table, but you will be able to hide the table from displaying and leave only the filters visible.
When you create the chart, in the wizard enable "Follow table filtering". That will make the chart follow the filtering of the table.
If you want the charts to follow table filtering, then both the page and the chart need to be displayed on the same page. Also, for the filters to be shown, the table must be present as well.
Now, there is a way to simply hide the table using CSS, leaving only the chart and the filters. Anyone who knows CSS will be able to still display the table if they were to inspect the page, and simply change the properties.
Since you need to show the filters, a simple css like this would not be useful, because it'd hide the filters too:
So, instead you would first need to disable the following in table settings:
"Show X entries" drop-down; "Info Block" from Display tab:
"Enable main search block" from Sorting and Filtering tab:
And "Table Tools" from Table Tools tab:
Then, you can hide the table, leaving the filters above the chart like this:
And that's it. This is how you'd create a page where you'd have Chart #1 dependent on wpDataTable #1 so it follows filtering, and the table hidden using CSS.
I hope that helps
Screenshots are from an older version of the plugin, but they still check out.