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  Public Ticket #2778548
Notifications not sending
Closed

Comments

  • Justin Brooks started the conversation
    May 17, 2021 at 9:29am

    I can't sent notifications, I have contacted you and my hosting company and they have come back with the below, do you know a plug-in that will work or can you modify the settings. I have an app that doesn't work at the moment.

    Regards

    Justin


    .......


    After checking in to this is appears that the Amelia plugin doesn't allow the username and password to be removed. Just to help you with configuration these are the settings for sending out from a website on wordpress hosting;

    server: localhost
    port: 25
    Authentication: none (e.g no username and password)

    I would advise speaking to the plugin developers to see if there's a way to modify the settings to the above or check for another SMTP plugin that will accept the above settings.

  • [deleted] replied
    May 18, 2021 at 7:29am

    Hi Justin,

    thank you for reaching out to your hosting, and for contacting ussmile.png

    Unfortunately, this is not currently possible in SMTP settings (to have no username and password).

    You can use the other settings available in Amelia, that by default don't require this information:

    • WP Mail – This option uses WP mail WordPress function for sending emails, and it is best to use it if you use some third-party plugin for sending emails.
    • Mailgun – Powerful APIs that enable you to send, receive, and track emails effortlessly.
      To set up Mailgun, you need to populate the Mailgun API Key and Mailgun Domain input fields that appear when selecting Mailgun as your mail service.
    • PHP Mail (not recommended) – This option is selected by default for users that do not want to configure other mail services. (Please note: We strongly recommend changing mail service setting to SMTP or Mailgun because email that is sent with PHP Mail generally gets flagged as spam by mail servers and also can take some time to send. See below how to configure SMTP and Mailgun mail services.)

    Kind regards.