Hey everyone!

With the Labour Day holidays coming up, we’d like to let you know about our upcoming working hours:

Thursday, May 1st: Our team will be off during Labour Day.
Friday, May 2nd: We'll also be off for an extended holiday break.

We’ll be back on Monday, May 5th, ready to respond to all messages received during this time.

In the meantime, if you need help, feel free to:

https://www.youtube.com/@AmeliaWordPressBookingPlugin/videos

https://www.youtube.com/@wpDataTables/videos

Thank you for being so understanding, and we hope you enjoy the long weekend! 

Okay
  Public Ticket #2778364
cannot add an existing wordpress user as an employee
Closed

Comments

  •  4
    Roshan Sujeebun started the conversation
    May 17, 2021 at 5:21am

    Hi, 

    1. I am unable to add an existing wordpress user as a new Employee on Amelia. I am getting the following error message: "This email already exists."

    2. I am not able to select the user from the existing list of wordpress users also. The message is "No Matching data"

    I tired to grant the role of "Amelia Employee" to the user , but still i cannot add the new employee on Amelia.

    I cannot delete the wordpress user and re-add her because the history of her wordpress/woocommerce transaction with us will lost.

    Please guide me how to add existing wordpress users as Employee. I have to add 12 of such users who have been old woocommerce customers with us on our wordpress site for different courses, and now are joining in as Employees.

    Thank you & kind regards

    Roshan


  •  2,576
    Aleksandar replied
    May 17, 2021 at 1:44pm

    Hello Roshan

    This user is added as both Amelia Customer and Amelia Employee, which is not allowed. The user's email is stored in the database, and is most likely already saved as a customer in Amelia/Customers - that's why you're not able to add this user as an Amelia Employee, nor are you able to link this employee to an existing WordPress user.

    You will need to delete the customer associated with this user, and also to remove the "Amelia Customer" user role, since it can cause issues for the employee due to capabilities of these user roles.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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