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  Public Ticket #2777963
annulation appointment
Closed

Comments

  •  2
    Pascal DUMAS started the conversation
    May 16, 2021 at 12:27pm

    Hello, 

    My patient had take an appointment and paint with stripe. 

    And he have make a wrong manipulation to change appointment time to annulation. 

    Could you tell to me if this patient receive a refund or not and if he must make and pay a new appointement after this annulation ? 

    Thanks 

  • [deleted] replied
    May 17, 2021 at 10:18am

    Hi Pascal,

    thank you for reaching out to ussmile.png

    Appointments cancelled in Amelia need to be manually refunded.

    So, since this customer paid the booking with Stripe, you need to go to your Stripe account and make a refund for them.