As previously announced via banners and our newsletters, support is no longer available through this platform.
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Hello,
My patient had take an appointment and paint with stripe.
And he have make a wrong manipulation to change appointment time to annulation.
Could you tell to me if this patient receive a refund or not and if he must make and pay a new appointement after this annulation ?
Thanks
Hi Pascal,
thank you for reaching out to us
Appointments cancelled in Amelia need to be manually refunded.
So, since this customer paid the booking with Stripe, you need to go to your Stripe account and make a refund for them.