We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2777963
annulation appointment
Closed

Comments

  •  2
    Pascal DUMAS started the conversation
    May 16, 2021 at 12:27pm

    Hello, 

    My patient had take an appointment and paint with stripe. 

    And he have make a wrong manipulation to change appointment time to annulation. 

    Could you tell to me if this patient receive a refund or not and if he must make and pay a new appointement after this annulation ? 

    Thanks 

  • [deleted] replied
    May 17, 2021 at 10:18am

    Hi Pascal,

    thank you for reaching out to ussmile.png

    Appointments cancelled in Amelia need to be manually refunded.

    So, since this customer paid the booking with Stripe, you need to go to your Stripe account and make a refund for them.