We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2777780
Error The mail has NOT been sent
Closed

Comments

  •  1
    Carlos Alberto started the conversation
    May 16, 2021 at 3:53am

    Hello, I have already done some installations of your plugin and I find it excellent.
However, I have been working in a domain that at first sent notifications without any problem, but later it did not send any, either for the client, nor for the employee, I tried various things, including uninstalling the plugin and reinstalling it but no I was lucky. I have tried with
SMTP in addition to PHP and I have not had any results either.
  • [deleted] replied
    May 18, 2021 at 3:24pm

    Hi, Carlos!

    Sorry for the delayed response.

    And thank you for choosing Amelia.

    Could you please set the email service to PHP and try to send a test email? If that works, then you should reach out to your hosting provider and ask them which additional settings should be done in order to use SMTP on a WP site.

    If that doesn't help, please disable all other plugins and try to send a test notification again. If that works, then there's a conflict with another plugin, so we will have to investigate it further. 

    Looking forward to hearing from you.