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  Public Ticket #2777780
Error The mail has NOT been sent
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Comments

  •  1
    Carlos Alberto started the conversation
    May 16, 2021 at 3:53am

    Hello, I have already done some installations of your plugin and I find it excellent.
However, I have been working in a domain that at first sent notifications without any problem, but later it did not send any, either for the client, nor for the employee, I tried various things, including uninstalling the plugin and reinstalling it but no I was lucky. I have tried with
SMTP in addition to PHP and I have not had any results either.
  • [deleted] replied
    May 18, 2021 at 3:24pm

    Hi, Carlos!

    Sorry for the delayed response.

    And thank you for choosing Amelia.

    Could you please set the email service to PHP and try to send a test email? If that works, then you should reach out to your hosting provider and ask them which additional settings should be done in order to use SMTP on a WP site.

    If that doesn't help, please disable all other plugins and try to send a test notification again. If that works, then there's a conflict with another plugin, so we will have to investigate it further. 

    Looking forward to hearing from you.