I have a problem that I can't figure out how to fix. So when an employee is off, a different employee may be moved to cover that service rather than his own. So for a specific day I may want "Joe Smith" to have a day off, but "Pete Davis" to stand in for Joe, doing Joe's service, but not doing his own. Does that make sense? I thought this would be easy, I simply added a special day for Pete reflecting the different times on Joe's service. But this didn't work, I am assuming because he isn't assigned to that service, on that day. But I can't assign him to Joe's service for every Monday, because I only want him to do it on Monday 31st.
Yes that was exactly what I was trying but it wasn't working. I think I just had something set wrong somewhere, or was looking at the wrong service. All good now.
Hello,
I have a problem that I can't figure out how to fix. So when an employee is off, a different employee may be moved to cover that service rather than his own. So for a specific day I may want "Joe Smith" to have a day off, but "Pete Davis" to stand in for Joe, doing Joe's service, but not doing his own. Does that make sense? I thought this would be easy, I simply added a special day for Pete reflecting the different times on Joe's service. But this didn't work, I am assuming because he isn't assigned to that service, on that day. But I can't assign him to Joe's service for every Monday, because I only want him to do it on Monday 31st.
Hi, Steve!
Sorry for the delayed response, we don't work on weekends.
It can be achieved this way:
Pete's usual Working hours have only his Services (Service A and Service B) added to them:
Pete is also assigned to Joe's Service (Service C), but it's not added to his usual Working hours. Instead of that, it's added to his Special days:
Hope that will help.
Best Regards.
Hi Liza,
Yes that was exactly what I was trying but it wasn't working. I think I just had something set wrong somewhere, or was looking at the wrong service. All good now.
Thanks
Steve
Hi, Steve!
I'm glad to hear that the issue was resolved.
Please feel free to contact us if you have any other questions.
Best Regards.