Hello support, we habe moved the website from startup-profi.com to startup-profi.de. After that, the outlook integration did not work anymore. I have deleted the old key and created a new (multiple times) and all seems to work, including emplyees connecting thoir outlook.
Stange is, the is no key shown in user settings anmore for outlook. Nevertheless, you can disconnect from outlook again andf reconnect, but no key is showing. And of course sync does not work.
I apologize for the later response, as we don't work on weekends.
Please make sure that your Redirect URI in your Azure portal is changed to your new domain. Also, please try removing the integration fully, deleting App registration for Amelia that you have previously made for startup-profi.com, and making a whole new one for startup-profi.de:
If that does not work out, please let me know as I would need to access the backend to see what is going on.
I have deleted the integration and the app in azure portal and created it anew, but this did not help. I can create an account for you - would you like sending my your email to my email?
Thank you so much; I had to check in with a developer regarding this issue - so I will contact you back today, or tomorrow morning (for the time zone reference, it is currently 5pm here).
I apologize for the later response, as we don't work on weekends; can you please do me a favor of changing the password, and I will have a solution today - we are no longer able to access the Admin for some reason.
I think I did it - amelia was still registered on old domain. Don´t knwo why, but this made a difference. Will check with the other employees, but I think reconnecting the new domain did the trick
Working. Domain-Registration here was still running on old domain. Good there was an update, so I had to check this. I would have never found out otherwise. Thanks, Ticket can close
Hello support,
we habe moved the website from startup-profi.com to startup-profi.de. After that, the outlook integration did not work anymore. I have deleted the old key and created a new (multiple times) and all seems to work, including emplyees connecting thoir outlook.
Stange is, the is no key shown in user settings anmore for outlook. Nevertheless, you can disconnect from outlook again andf reconnect, but no key is showing. And of course sync does not work.
Thanks a lot
Mirko
Hi Mirko,
thank you for contacting us!
I apologize for the later response, as we don't work on weekends.
Please make sure that your Redirect URI in your Azure portal is changed to your new domain. Also, please try removing the integration fully, deleting App registration for Amelia that you have previously made for startup-profi.com, and making a whole new one for startup-profi.de:
If that does not work out, please let me know as I would need to access the backend to see what is going on.Hi Ivana,
I have deleted the integration and the app in azure portal and created it anew, but this did not help. I can create an account for you - would you like sending my your email to my email?
Best regards
Mirko
Hi Mirko,
thank you so much for the credentials for Azure; I apologize for the later response, as we don't work on weekends.
May I also ask for WP admin as well?
Hi Mirko!
Thank you so much; I had to check in with a developer regarding this issue - so I will contact you back today, or tomorrow morning (for the time zone reference, it is currently 5pm here).
Hi Mirko,
I apologize for the later response, as we don't work on weekends; can you please do me a favor of changing the password, and I will have a solution today - we are no longer able to access the Admin for some reason.
I think I did it - amelia was still registered on old domain. Don´t knwo why, but this made a difference. Will check with the other employees, but I think reconnecting the new domain did the trick
Hi Mirko!
Please check and let me know if it happens still with some of your employees
Working. Domain-Registration here was still running on old domain. Good there was an update, so I had to check this. I would have never found out otherwise. Thanks, Ticket can close