FINAL DAYS FOR SUPPORT ON THIS PLATFORM

As mentioned through banners and newsletters, starting Sunday (June 1st), we're transitioning to a new support system that will be available through your store accounts (for premium/paid users) or directly on our product websites – Amelia, wpDataTables, and Report Builder (for pre-purchase questions) through a support widget in the bottom right corner.

Starting June 1st, you’ll no longer be able to reply to existing tickets or open new ones on this platform. Instead, please use the "Submit a Ticket" option, which will redirect you to the right page where you can easily reach out to us.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2776551
Employee short code does not shown
Closed

Comments

  • Howard started the conversation
    May 14, 2021 at 7:21am

    HI , 

    I tried to implement an employee's shortcode in a page , but there seem a javascript error so the component just keep loading. 

    [ameliabooking employee=28]




  • [deleted] replied
    May 14, 2021 at 1:30pm


    Hi Howard,

    thank you for reaching out to us!smile.png

    Is your Employee appropriately connected to at least one service?

    Does that service length fit into employee's work hours?

    If so, please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

    You can write credentials here just check PRIVATE Reply so nobody can see them except us.

  •   Howard replied privately
  • [deleted] replied
    May 17, 2021 at 1:11pm

    Hi Howard,

    thank you for the credentials!

    It seems that your 28 employee is Betty.

    When you go to Amelia > Employees > Betty > Work Hours, she has no work hours set. Please add Work Hours for her.

    Also, in Amelia > Employees > Betty > Assigned Services, Betty is not connected to any service; please choose a service she works on.

    When you set this up, you can make the shortcode for Betty.

  • Howard replied
    May 28, 2021 at 3:55pm

    Problem solved. Thanks.

  • [deleted] replied
    May 28, 2021 at 4:11pm

    That's great Howard; thank you for letting me knowsmile.png

    If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.