We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2776220
Inserting link in table
Closed

Comments

  • Julian Lloyd Jones started the conversation
    May 13, 2021 at 6:03pm

    Hi,

    I am wanting to insert some code in the table as a link so I can track outbound clicks through google analytics. I have attached a photo of the code I am trying to insert. Everytime I attempt to insert it it deletes.


    Can you help 

  • [deleted] replied
    May 14, 2021 at 11:29am

    Hi Julian

    Thank you for reaching out to us.

    How are you trying to add this code?

    If you set the column type to multi-line string and paste this code it will display properly as you can see on the image below

    6084565469.png


  • Julian Lloyd Jones replied
    May 14, 2021 at 11:34am

    Hi,

    Thanks for your help,

    There is no option for "multi line string"



  • [deleted] replied
    May 14, 2021 at 11:58am

    You are most welcomesmile.png

    Since you already created the table you will not be able to manually change the type to multi-line tring, this option will appear only when the table is being created, but since this link is not longer than 255 characters you can select the column type String from that dropdown menu and it will work as well.

    Do let me know if this helps.

  • Julian Lloyd Jones replied
    May 14, 2021 at 12:03pm

    Hi,

    Thanks for getting back to me so quickly,

    When I attempt to save the table the code disappears and does not save.

    I tried in a fresh manual table as well and it has the same problem.


  • [deleted] replied
    May 14, 2021 at 12:07pm

    Please provide me a temporary WP-admin (administrator) user for your site where this happens, as well as the table ID, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

    You can write credentials here just check PRIVATE Reply so nobody can see them except us.

  •   Julian Lloyd Jones replied privately
  • Julian Lloyd Jones replied
    May 16, 2021 at 4:45pm

    Hi - 


    How is the fix going?

    KINd Regards,


    Julian

  • [deleted] replied
    May 17, 2021 at 3:04pm

    Hi Julian

    Thank you for your patience. 

    I forwarded this to our developers to take a look, I will update you with any new information I get.

  • [deleted] replied
    May 18, 2021 at 7:42am

    Hi Julian

    Thank you for your patience. 

    Libxml version is outdated. Please update it (check with the hosting provider), delete cache from the server, and try again.

    9058198106.png